Crisis and Emergency
Refers to all programs that provide immediate assistance for people who are currently experiencing severe emotional distress; for any situation that is life-threatening, or poses harm to someone; or unable to cope with a problem that demands immediate attention. Crisis services help deal with the immediate crisis, and restore people back to their original (higher) level of function so that they can identify and deal with their problems.
1. Child Welfare including Children's Aid Society (CAS)
The child welfare / child protection system is a group of services that promote the well-being of children by protecting children from abuse or neglect, ensuring they are safe, and strengthening families so that they can successfully care for their children.
Publicly Funded / Free Services
The mission of the Children's Aid Society (CAS) of Ottawa is to protect children and youth (up to age 16) from all forms of abuse and neglect. Where child ...
1602 Telesat Court, Ottawa, ON, K1B 1B1 Map
613-747-7800
Area Served: Ottawa-Carleton
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Up to 16 years
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The Ontario Association of Children's Aid Societies (OACAS) is a membership organization that represents 53 children's aid societies in Ontario, and is ...
75 Front Street East 2nd Floor, Toronto, ON, M5E 1V9 Map
416-987-7725
Area Served: Ontario
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All ages
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If you are a child or youth with a concern about your experiences with a service provider or feel that your rights may have been violated, or you need ...
250 Davisville Avenue, Toronto, ON, M7A 1G2 Map
416-325-5669
Area Served: Ontario
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Up to 21 years
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The Canadian Child Welfare Research Portal (CWRP) provides access to up-to-date research on Canadian child welfare programs and policies. The Portal is a ...
3506 University Street, Montreal, QC, H3A 2A7 Map
Area Served: Canada
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All ages
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Youth in Care Canada is a national, charitable organization driven by youth and alumni from child welfare authorities across Canada. YICC exists to voice the ...
223 Main Street, Ottawa, ON, K1S 1C4 Map
613-327-4317
Area Served: Canada
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All ages
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Private Practice Professionals and Commercial Businesses
2255 St. Laurent Blvd., Ottawa, ON, K1G 4K3
613-897-4820
Area Served: Ottawa-Carleton
Accepting patients: Yes
Modality of care: In person, Virtual
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All ages
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2197 Riverside Drive, Ottawa, ON, K1H 7X8 Map
613-714-0662
Area Served: Ottawa-Carleton
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6 - 19 years
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Natasha Penny
Ottawa, ON Map
Area Served: Ottawa-Carleton
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All ages
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be brave * be kind * be present
11 Barton, Ottawa, ON, K1S 5M6
613-706-4649
Area Served: Ottawa-Carleton
Accepting patients: Yes, however there is a waitlist.
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All ages
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2. Crisis Lines including Telephone, Online and Chat
Are you in a crisis? Crisis lines offer free, immediate and confidential one-on-one assistance to callers in need and usually operate 24 hours a day, 7 days a week. They are generally staffed by either paid professionals, or trained volunteers. They will listen, offer support and advice, and if necessary, will try to help the caller get connected to help in his/her community.
Publicly Funded / Free Services
1 in 5 people will have some sort of mental health problem in their life. If you are experiencing a mental health crisis yourself, or you know someone who is, ...
Ottawa, ON
613-722-6914
Areas Served: Ottawa-Carleton, Prescott and Russell County, Renfrew County, Stormont, Dundas, Glengarry and the City of Cornwall
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All ages
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A 24-hr distress line primarily for adults in Ottawa (and Champlain District Mental Health Crisis Services for Eastern Ontario).
Ottawa, ON, K1Y 4J6 Map
613-238-3311
Area Served: Ottawa-Carleton
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16 years and up
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Services are free, confidential, and offered to women in a women-only environment.
Support for child sexual abuse/sexual assault survivors: 24-Hour Support ...
Ottawa, ON, K1S 5B4
613-234-2266
Area Served: Ottawa-Carleton
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All ages
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The Ottawa Rape Crisis Centre (ORCC) supports and empowers women, gender-fluid, non-binary, and trans survivors 16 and older who have been affected by sexual ...
Ottawa, ON, K1N 9P4
613-562-2334
Area Served: Ottawa-Carleton
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16 years and up
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Kids Help Phone is Canada’s only bilingual phone and on-line counselling service for youth. It’s free, anonymous and confidential. Professional ...
439 University Avenue, Toronto, ON, M5G 1Y8 Map
416-586-5437
Area Served: Canada
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5 - 20 years
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Ontario-wide information and referral for people experiencing mental health and/or addiction issues. Service is provided 24/7/365 by toll-free telephone, ...
ON, Canada
1-866-531-2600
Area Served: Ontario
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All ages
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24-hr helpline for francophones living in Ottawa, Gatineau and their surroundings.
Ottawa, ON, K1L 8E3 Map
613-741-6433
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All ages
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Secure text and online chat service for women and members of LGBTQ2S+ communities in Ottawa and Lanark County who may be living through increased violence and ...
ON, Canada
Areas Served: Ottawa-Carleton, Lanark County
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All ages
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Free, anonymous, confidential 24-hr telephone and TTY crisis telephone line to all women in the province of Ontario who have experienced any form of ...
Toronto, ON, M5T 2W2 Map
416-863-0511
Area Served: Ontario
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All ages
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Distress Centres Ontario (DCO) is a non-profit association of community-based distress centres in Ontario.
If you are in distress or crisis and need ...
700 Lawrence Avenue West, Toronto, ON, M6A 3B4 Map
416-486-2242
Area Served: Ontario
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All ages
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Provincial support line for francophones. For women affected by violence. 24/7/365. Offers a listening ear, information, safety planning, information and ...
Toronto, ON, M5G 2P6
1-877-336-2433
Area Served: Ontario
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16 years and up
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Good2Talk is a free, confidential and anonymous helpline providing professional counselling and information and referrals for mental health, addictions and ...
ON, Canada
1-866-925-5454
Area Served: Ontario
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16 - 30 years
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Métis Nation of Ontario (MNO) :
Métis Nations of Ontario (MNO) 24-hr Mental Health and Addictions Crisis Line
Métis Nation of Ontario (MNO) offers a 24-hour Mental Health and Addictions Crisis Line.
Are you looking for culturally specific Métis health and ...
66 Slater Suite, Ottawa, ON, K1P 5H1
Area Served: Ontario
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All ages
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The Ontario Poison Centre in Toronto has been serving the general public and healthcare professionals throughout Ontario since 1979. Although the Poison ...
555 University Avenue, Toronto, ON, M5G 1X8 Map
1-800-268-9017
Area Served: Ontario
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All ages
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The Redwood's iDetermine.ca provides survivors of domestic violence, intimate partner violence and gender-based violence, with access to a crisis responder 24/7, through live chat or text.
Toronto, ON, M6J 3M9
Area Served: Ontario
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All ages
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You deserve to be heard. We’re here to listen. A safe space to talk, 24 hours a day, every day of the year. Call or text 988.
Canada
Area Served: Canada
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All ages
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If you are FEELING SAD or DISTRESSED and want to talk, support is a phone call away.
Service is available in Cree, Ojibway, Inuktitut, English and French. ...
ON, Canada
1-855-242-3310
Area Served: Canada
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All ages
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Youthspace.ca offers emotional support and crisis intervention to youth in Canada under 30yrs. Our highly-trained volunteers are online every night (6 PM to ...
Victoria, BC Map
Area Served: Canada
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Up to 30 years
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Are you thinking about suicide? Talk Suicide is here to listen. Call 1-1-833-456-4566 toll-free, anytime – or text 45645 between from 4 pm to midnight EST.
439 University Ave., Toronto, ON, M5G 1Y8 Map
1-833-456-4566 (Crisis Line)
Area Served: Canada
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All ages
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Private Practice Professionals and Commercial Businesses
Intersections Therapy Collective
436 MacLaren Street, Ottawa, ON, K2P 0M8 Map
613-699-2764
Area Served: Ottawa-Carleton
Accepting patients: Yes
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16 years and up
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3. Walk-In Counselling
Looking for an appointment the same day, or within a few days? Walk-in counselling clinics provide counseling services, without a need to book a long time in advance. They can be helpful for many issues such as family conflict, stress, grief, depression, anxiety, relationship issues, separation, divroce or abuse. Most of the time, no appointment is required, though some clinics may require you to call ahead the same day to book appointments for that day.
Publicly Funded / Free Services
Offer a range of social services (counselling and support services) in English and French to all residents of Ottawa. Counselling services are provided to ...
310 Olmstead, Ottawa, ON, K1L 7K3 Map
613-233-8478
Area Served: Ottawa-Carleton
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6 years and up
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South-East Ottawa Community Health Centre works with the diverse community of South-East Ottawa and with partners throughout the region to provide and advocate ...
1355 Bank Street, Ottawa, ON, K1H 8K7 Map
613-737-5115
Area Served: Ottawa-Carleton
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All ages
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Trained and experienced Psychologists, Social Workers, and Psychotherapists at The Counselling Group provide a full range of counselling and support services ...
2255 Carling Ave, Ottawa, ON, K2B 7Z5 Map
613-722-2225 x352
Area Served: Ottawa-Carleton
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All ages
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Wabano Centre for Aboriginal Health :
Wabano Centre for Aboriginal Health Walk-in Counselling Clinic
Wabano’s Mental Health Walk-in Counselling is a free counselling service for First Nations, Métis, and Inuit clients of any age or gender. It offers the ...
299 Montreal Road, Ottawa, ON, K1L 6B8 Map
613-748-0657
Area Served: Ottawa-Carleton
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All ages
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Offers a variety of programs including
* Counselling and Referral
* Early Years Centre for children ages 0-6
* Children and Youth Services
* Services for ...
2 MacNeil Court, Ottawa (kanata), ON, K2L 4H7 Map
613-591-3686
Area Served: Ottawa-Carleton
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All ages
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Support for Life’s Challenges
Free Counselling Services
No Appointment Necessary
Trained Professional Counsellors
No referral is required for the ...
2255 Carling Avenue, Ottawa, ON, K2B 7Z5 Map
613-722-2225
Area Served: LHIN Champlain
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All ages
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Private Practice Professionals and Commercial Businesses
Mélanie Lacombe
Ottawa, ON
343-321-0634
Area Served: Ottawa-Carleton
Accepting patients: Yes
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6 - 20 years
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Oxford York: Counselling and Psychotherapy
300 Main Street West, Hawkesbury, ON, K6A 2H7 Map
343-801-0172
Area Served: Ottawa-Carleton
Accepting patients: Yes
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14 years and up
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4. Hospital Emergency Department
Is there an emergency such as medical or mental health emergency? If less intense options (e.g. calling a crisis line) are not possible or haven't helped, then it may be helpful to visit the local hospital Emergency Department. Typical mental health emergencies include:
* thoughts of suicide to the point where the person requires emergency help to keep them from ending their life;
* manic episode or psychosis where a person is behaving in an irrational way with inability to function.
Publicly Funded / Free Services
The Ottawa Hospital has a variety of mental health services which include inpatient and outpatient programs (including first episode psychosis, eating ...
501 Smyth Road, Ottawa, ON, K1H 8L6 Map
613-722-7000
Area Served: Ottawa-Carleton
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16 years and up
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Queensway Carleton Hospital is a community hospital which provides outpatient and inpatient mental health services.
3045 Baseline Road, Ottawa, ON, K2H 8P4 Map
613-721-2000
Area Served: Ottawa-Carleton
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All ages
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CHEO is a pediatric hospital that provides various mental health services to children, youth and families up to age 16-18.
401 Smyth Road, Ottawa, ON, K1H 8L1 Map
613-737-7600
Area Served: LHIN Champlain
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Up to 17 years
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5. Emergency Shelter and Housing
There are various shelters that people can use when they have no place to go.
Emergency shelters are places for people to live temporarily when they don't have a place to stay. Emergency shelters (such as women's shelters) are primarily meant for those fleeing an abusive relationship, sexual abuse or domestic violence. Some shelters limit their clientele by gender or age.
Homeless shelters are temporary places to stay, usually meant for homeless people. Usually located in downtown areas, they are similar to emergency shelters. The main difference is that homeless shelters are usually open to anyone, without regard to the reason for need. Some shelters limit their clientele by gender or age.
Publicly Funded / Free Services
The City of Ottawa provides emergency housing and shelter information to individuals and families who need shelter. There are several types of emergency ...
110 Laurier Avenue West, Ottawa, ON, K1P 1J1 Map
866-261-9799
Area Served: Ottawa-Carleton
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All ages
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Community-based emergency shelter and housing program for homeless single women in Ottawa, with two locations in Ottawa.
515 MacLaren St, Ottawa, ON, K1R 5K5 Map
613-233-2243
Area Served: Ottawa-Carleton
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All ages
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Interval House of Ottawa is committed to ending the cycle of violence and to empowering women and children who are victims of violence. We provide emergency ...
ON, Canada
613-234-8511
Area Served: Ottawa-Carleton
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All ages
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The Booth Centre is one of the many social services provided by the Salvation Army. The Booth Centre provides shelter, food, clothing, counselling for homeless ...
171 George Street, Ottawa, ON, K1N 5W5 Map
613-241-2818
Area Served: Ottawa-Carleton
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All ages
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Shepherd's of Good Hope offers various services and programs, which includes the Men's Emergency Shelter. The capacity of the Men's Shelter is 120 beds, and ...
233 Murray Street, Ottawa, ON, K1N 5M8 Map
613-789-8210
Area Served: Ottawa-Carleton
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18 years and up
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Social service agency that provides a full range of programs and services for young pregnant women, young moms and dads, and their infants and young children. ...
780 l'Eglise Street, Ottawa, ON, K1K 3K7 Map
613-749-2491
Area Served: Ottawa-Carleton
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Up to 24 years
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Offers a variety of programs including
* Counselling and Referral
* Early Years Centre for children ages 0-6
* Children and Youth Services
* Services for ...
2 MacNeil Court, Ottawa (kanata), ON, K2L 4H7 Map
613-591-3686
Area Served: Ottawa-Carleton
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All ages
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The new building includes:12 Emergency Housing Units for young men 12 – 20 years old, 12 Transitional Housing Units for young men 16 – 21 years old, 6 ...
Ottawa, ON Map
613-907-8975
Area Served: Ottawa-Carleton
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12 - 21 years
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Provides a broad range of mental health, legal, parenting, and abuse support programs geared at boys, men, fathers and their families.
* Therapy & ...
26 Mansur Terrace, Toronto, ON, M3J 3R1 Map
647-479-9611
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All ages
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The ministry funds many programs and services to help women and their children live free of domestic violence.
These programs and services are delivered ...
ON, Canada
Area Served: Ontario
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16 years and up
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6. Women's Shelters
Women's shelters are places where women (and their children) can go to stay, and are typically for women fleeing domestic violence from their partners or spouses. Women's shelters offer safe, temporary housing and usually other services to enable a return to independent living such as counselling and referrals to community resources.
Publicly Funded / Free Services
Harmony House is a second stage (the only one in Eastern Ontario) women's shelter assisting women and their children make the transition from a life of fear ...
Ottawa, ON, K1R 1A1 Map
613-233-3386
Area Served: Ottawa-Carleton
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All ages
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Interval House of Ottawa is committed to ending the cycle of violence and to empowering women and children who are victims of violence. We provide emergency ...
ON, Canada
613-234-8511
Area Served: Ottawa-Carleton
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All ages
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La Maison d’amitié est une maison d’hébergement venant en aide aux femmes victimes de violence et à leurs enfants. La ...
Ottawa, ON, K1N 8Z6 Map
613-747-0020 x6137479136
Area Served: Ottawa-Carleton
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All ages
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Shelter offering temporary refuge for female victims of family violence and their children. Smoke-free environment.
Ottawa, ON, K1N 5C9 Map
613-241-8297 x24
Area Served: Ottawa-Carleton
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All ages
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Full-serviced agency working with female victims of domestic violence, which provides:
* 24/7 help/crisis line
* Emergency shelter for women and their ...
ON, Canada
613-257-3469
Areas Served: Lanark County, Ottawa-Carleton
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All ages
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Nelson House of Ottawa Carleton is an organization which provides shelter for women and children who are being abused. Nelson House exists to provide safety ...
Ottawa, ON, K2C 3J1 Map
613-225-0533 x6132253129
Area Served: Ottawa-Carleton
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All ages
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Chrysalis House is a twenty-five bed home that provides emergency shelter and support to abused women and their children. Support to women includes individual ...
2 MacNeil Court, Ottawa (kanata), ON, K2L 4H7 Map
613-591-3686
Area Served: Ottawa-Carleton
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All ages
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Offers a variety of programs including
* Counselling and Referral
* Early Years Centre for children ages 0-6
* Children and Youth Services
* Services for ...
2 MacNeil Court, Ottawa (kanata), ON, K2L 4H7 Map
613-591-3686
Area Served: Ottawa-Carleton
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All ages
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The ministry funds many programs and services to help women and their children live free of domestic violence.
These programs and services are delivered ...
ON, Canada
Area Served: Ontario
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16 years and up
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"We are a unified voice collaborating, educating and innovating for systemic change that ends violence against women making Canada a model for safety in ...
ON, Canada
613-680-5119
Area Served: Canada
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All ages
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