Waterloo Regional Municipality, ON
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Crisis and Emergency

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Refers to all programs that provide immediate assistance for people who are currently experiencing severe emotional distress; for any situation that is life-threatening, or poses harm to someone; or unable to cope with a problem that demands immediate attention. Crisis services help deal with the immediate crisis, and restore people back to their original (higher) level of function so that they can identify and deal with their problems.

You may also be interested in the following subheadings:

Publicly Funded / Free Services

A collaborative of agencies that provides wrap-around, seamless services to victims of domestic violence - all from a single location. Services ... more
400 Queen Street South, Kitchener, ON, N2G 1W7 Map
All ages
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Provides an assessment and stabilization inpatient unit to assess and treat children and adolescents 18 years and under who require the security and support of a 24 hour hospital setting. more
835 King St. West, Kitchener, ON, N2G 1G3 Map
519-749-4300 x2144
Up to 18 years
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Provides help and support to women who have been hurt or abused by their partner, and people who have been recently sexually assaulted. more
911 Queen’s Boulevard, Kitchener, ON, N2M 1B2 Map
519-749-6994
16 years and up
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Provides support and referral options to victims of crime and/or traumatic circumstances, in cooperation with Regional emergency service providers and ... more
200 Maple Grove Rd., Cambridge, ON, N3H 5M1 Map
519-585-2363
All ages
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1. Child Welfare including Children's Aid Society (CAS)

The child welfare / child protection system is a group of services that promote the well-being of children by protecting children from abuse or neglect, ensuring they are safe, and strengthening families so that they can successfully care for their children.

Publicly Funded / Free Services

Children's Aid Society for the Region of Waterloo. Services include: *Adoption Services *Community Education *Counselling/Referral Services *Crisis ... more
200 Ardelt Ave., Kitchener, ON, N2C 2L9 Map
519-576-0540
All ages
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Cultural and faith-based counselling is offered to clients who want to find healing by returning to their faith and cultural roots. By talking to a qualified ... more
65 Hanson Avenue, Kitchener, ON, N2C 2H6 Map
529-772-4399 x3
All ages
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The Ontario Association of Children's Aid Societies (OACAS) is a membership organization that represents 53 children's aid societies in Ontario, and is ... more
75 Front Street East 2nd Floor, Toronto, ON, M5E 1V9 Map
416-987-7725
All ages
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If you are a child or youth with a concern about your experiences with a service provider or feel that your rights may have been violated, or you need ... more
250 Davisville Avenue, Toronto, ON, M7A 1G2 Map
416-325-5669
Up to 21 years
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Committed to public safety, delivering proactive and innovative policing in partnership with our communities. more
ON, Canada
1-888-310-1122 (Toll Free)
All ages
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The Canadian Child Welfare Research Portal (CWRP) provides access to up-to-date research on Canadian child welfare programs and policies. The Portal is a ... more
3506 University Street, Montreal, QC, H3A 2A7 Map
All ages
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Youth in Care Canada is a national, charitable organization driven by youth and alumni from child welfare authorities across Canada. YICC exists to voice the ... more
223 Main Street, Ottawa, ON, K1S 1C4 Map
613-327-4317
All ages
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Private Practice Professionals and Commercial Businesses

At The Root Counselling
379 Queen St. South, Kitchener, ON, N2G 1W6 Map
519-804-1880
10 years and up
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Changing Steps Counselling, Training and Consulting
71 Woodward Ave, Brampton, ON, L6V 1K5 Map
647-772-7837
All ages
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2. Crisis Lines including Telephone, Online and Chat

Crisis lines offer free, immediate and confidential one-on-one assistance to callers in need and usually operate 24 hours a day, 7 days a week. They are generally staffed by either paid professionals, or trained volunteers. They will listen, offer support and advice, and if necessary, will try to help the caller get connected to help in his/her community. 

Publicly Funded / Free Services

The Grand River Branch of the CMHA promotes the mental health of all and supports the recovery of people experiencing mental health issues. Services are ... more
67 King St East, Kitchener, ON, N2G 2K4 Map
519-744-7645
All ages
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Provides confidential listening and support, crisis response and intervention for anyone in Waterloo Region. The Distress Centre telephone lines operate ... more
ON, Canada
519-745-1166
All ages
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Carizon specializes in children’s mental health, youth engagement and development, family violence services, individual and family counselling, parental ... more
400 Queen St. S., Kitchener, ON, N2G 1L2 Map
519-743-6333
All ages
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If your family has social, emotional and behavioural concerns, Carizon can help. We provide programs and services for children, youth and families affected by ... more
400 Queen St. S, Kitchener, ON, N2G 1W7 Map
519-743-6333
All ages
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Supports, in a non-judgemental way, those who have been sexually assaulted as children or as adults by providing free of charge: *24-hour crisis and support ... more
201-151 Frederick St., Kitchener, ON, N2H 2M2 Map
519-571-0121
All ages
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We provide: *emotional support *crisis and suicide intervention *community information and referrals We serve individuals in Cambridge, Kitchener, Waterloo, Guelph and surrounding areas. more
Cambridge, ON, N3H 5C6 Map
519-658-5455 (Crisis Line)
All ages
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Women's Crisis Services is a long standing not-for-profit charitable organization. The histories of both Haven House and Anselma House in Waterloo Region date back to 1978. more
700 Heritage Drive, Kitchener, ON, N2A 3N9 Map
519-741-9184
All ages
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Free, anonymous, confidential 24-hr telephone and TTY crisis telephone line to all women in the province of Ontario who have experienced any form of ... more
Toronto, ON, M5T 2W2 Map
416-863-0511
All ages
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Formerly (Mental Health Helpline) provides free and confidential information and referral services and supports for people experiencing mental health and/or ... more
ON, Canada
1-866-531-2600
All ages
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Distress Centres Ontario (DCO) is a non-profit association of community-based distress centres in Ontario.   If you are in distress or crisis and need ... more
700 Lawrence Avenue West, Toronto, ON, M6A 3B4 Map
416-486-2242
All ages
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Provincial support line for francophones. For women affected by violence. 24/7/365. Offers a listening ear, information, safety planning, information and ... more
Toronto, ON, M5G 2P6
1-877-336-2433
16 years and up
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Good2Talk is a free, confidential and anonymous helpline providing professional counselling and information and referrals for mental health, addictions and ... more
ON, Canada
1-866-925-5454
16 - 30 years
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The Ontario Poison Centre in Toronto has been serving the general public and healthcare professionals throughout Ontario since 1979. Although the Poison ... more
555 University Avenue, Toronto, ON, M5G 1X8 Map
1-800-268-9017
All ages
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Crisis Services Canada evolved out of the Canadian Distress Line Network – a national network of existing distress, crisis and suicide prevention line ... more
439 University Ave., Toronto, ON, M5G 1Y8 Map
437-317-4488
All ages
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If you are FEELING SAD or DISTRESSED and want to talk, support is a phone call away. Service is available in Cree, Ojibway, Inuktitut, English and French. ... more
ON, Canada
1-855-242-3310
All ages
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Kids Help Phone is Canada’s only bilingual phone and on-line counselling service for youth. It’s free, anonymous and confidential. Professional ... more
439 University Avenue, Toronto, ON, M5G 1Y8 Map
416-586-5437
5 - 20 years
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Youthspace.ca offers emotional support and crisis intervention to youth in Canada under 30yrs. Our highly-trained volunteers are online every night (6 PM to ... more
Victoria, BC Map
Up to 30 years
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Private Practice Professionals and Commercial Businesses

ON, Canada
16 years and up
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LillyB Counselling
14107 Belmont, Belmont, ON Map
226-377-6071
All ages
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3. Walk-In Counselling

Walk-in counselling clinics provide counseling services, without a need to book a long time in advance. They can be helpful for many issues such as family conflict, stress, grief, depression, anxiety, relationship issues, separation, divroce or abuse. Most of the time, no appointment is required, though some clinics may require you to call ahead the same day to book appointments for that day. 

Publicly Funded / Free Services

Carizon specializes in children’s mental health, youth engagement and development, family violence services, individual and family counselling, parental ... more
400 Queen St. S., Kitchener, ON, N2G 1L2 Map
519-743-6333
All ages
Add to Info Cart
If your family has social, emotional and behavioural concerns, Carizon can help. We provide programs and services for children, youth and families affected by ... more
400 Queen St. S, Kitchener, ON, N2G 1W7 Map
519-743-6333
All ages
Add to Info Cart
A joint initiative between Carizon and Lutherwood, Front Door provides centralized access for families and young people in Waterloo Region who are looking for ... more
1770 King St. E, Kitchener, ON, N2G 2P1 Map
519-749-2932
Up to 18 years
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A multi-service agency offering counselling supports to individuals, couples and families in the Waterloo Region. In addition to our counselling work we offer ... more
480 Charles Street, East, Kitchener, ON, N2G 4K5 Map
519-884-0000 x222
All ages
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A joint initiative between Carizon and Lutherwood, Front Door provides centralized access for families and young people in Waterloo Region who are looking for ... more
1770 King Street East, Kitchener, ON, N2G 2P1 Map
519-749-2932
Up to 18 years
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Cultural and faith-based counselling is offered to clients who want to find healing by returning to their faith and cultural roots. By talking to a qualified ... more
65 Hanson Avenue, Kitchener, ON, N2C 2H6 Map
529-772-4399 x3
All ages
Add to Info Cart

Private Practice Professionals and Commercial Businesses

Atia Counselling Group
8500 Leslie St, Markham, ON, L3T 7M8 Map
416-432-5953
16 years and up
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4. Hospital Emergency Department

Going to the Emergency Department of your local hospital is helpful for crises and emergency situations such as thoughts of suicide or homicide (thoughts of seriously harming oneself or others); conditions such as psychosis or mania.

Publicly Funded / Free Services

Cambridge Memorial Hospital offers acute care services such as surgery, emergency care, birthing, women and children’s care, medical care, intensive care, ... more
700 Coronation Blvd., Cambridge, ON, N1R 3G2 Map
519-621-2330
All ages
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While Grand River Hospital has a rich history of quality care-giving, we believe our future will be even more impressive. Your community hospital will provide ... more
835 King St. West, Kitchener, ON, N2G 1G3 Map
519-742-3611
All ages
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St. Mary’s is an adult acute care hospital and Regional Cardiac Care Centre located in the heart of Kitchener, Ontario. We are proud to serve the residents of Waterloo Region and surrounding area. more
911 Queen’s Boulevard, Kitchener, ON, N2M 1B2 Map
519-744-3311
All ages
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5. Emergency Shelter and Housing

There are various shelters that people can use when they have no place to go.

 

Emergency shelters are places for people to live temporarily when they don't have a place to stay. Emergency shelters (such as women's shelters) are primarily meant for those fleeing an abusive relationship, sexual abuse or domestic violence. Some shelters limit their clientele by gender or age.

 

Homeless shelters are temporary places to stay, usually meant for homeless people. Usually located in downtown areas, they are similar to emergency shelters. The main difference is that homeless shelters are usually open to anyone, without regard to the reason for need. Some shelters limit their clientele by gender or age.

Publicly Funded / Free Services

The website of the Region of Waterloo has a list of shelters in the Waterloo Region. more
ON, Canada
All ages
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*Provides emergency shelter to youth between the ages of 16-24 who are experiencing homelessness in our community. *The agency operates two 24 hour shelter ... more
Cambridge, ON, N1R 8E3 Map
16 - 24 years
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A charitable human service agency that currently serves more than 42,000 low-income women, men, youth and children annually through 19 programs. Inspired by ... more
51 Charles St. E., Kitchener, ON, N2G 4R3 Map
519-742-8327
All ages
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The program strives to respond, in a meaningful way to the needs of the most abandoned of our city’s poor and homeless people. These needs include the basic ... more
ON, Canada
All ages
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Provides a complete range of preventative and supportive interventions for children, adolescents and their families who are coping with behavioural, emotional ... more
285 Benjamin Rd, Waterloo, ON, N2J 3Z4 Map
519-884-1470
Up to 18 years
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*Offers youth a safe alternative to living on the street. *Open 24/7 *Provides assistance with family reintegration, family support, runaway prevention, ... more
41 Weber St. W, Kitchener, ON, N2H 3Z1 Map
519-749-2450
12 - 15 years
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*Shelter for homeless young mothers *Provides a safe home for women between the ages of sixteen to twenty-five who are pregnant, or who have a child in their ... more
109 Young Street, Kitchener, ON, N2H 4Z2 Map
519-571-0722
16 - 25 years
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*YWCA Kitchener-Waterloo's 60-bed emergency shelter for women (16 and older), transgendered people, and families who are homeless. *Parents of either gender ... more
84 Frederick St., Kitchener, ON, N2H 2L7 Map
519-744-0120
All ages
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To maintain the health and safety of street youth by providing hot meals, food hampers, clothing, hygiene products, crisis counseling, referrals and advocacy ... more
242 Queen Street South, Kitchener, ON, N2G 1W3 Map
519-742-2788
12 - 25 years
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The ministry funds many programs and services to help women and their children live free of domestic violence. These programs and services are delivered ... more
ON, Canada
16 years and up
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6. Women's Shelters

Women's shelters are places where women (and their children) can go to stay, and are typically for women fleeing domestic violence from their partners or spouses. Women's shelters offer safe, temporary housing and usually other services to enable a return to independent living such as counselling and referrals to community resources.

Publicly Funded / Free Services

*Shelter for homeless young mothers *Provides a safe home for women between the ages of sixteen to twenty-five who are pregnant, or who have a child in their ... more
109 Young Street, Kitchener, ON, N2H 4Z2 Map
519-571-0722
16 - 25 years
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Women's Crisis Services is a long standing not-for-profit charitable organization. The histories of both Haven House and Anselma House in Waterloo Region date back to 1978. more
700 Heritage Drive, Kitchener, ON, N2A 3N9 Map
519-741-9184
All ages
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The ministry funds many programs and services to help women and their children live free of domestic violence. These programs and services are delivered ... more
ON, Canada
16 years and up
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"We are a unified voice collaborating, educating and innovating for systemic change that ends violence against women making Canada a model for safety in ... more
ON, Canada
613-680-5119
All ages
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Resource Lists by Other Organizations
Catchment: Waterloo Regional Municipality
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Local resource book for those living, working or supporting someone with a disability.
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A directory of resources, organizations and services in Waterloo Region, Wellington County, and Dufferin County.
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List of aboriginal mental health services in Ontario created by the Ontario Aboriginal Health Advocacy Initiative (OAHAI).
Posted: Sep 16, 2015
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