Crisis and Emergency
Refers to all programs that provide immediate assistance for people who are currently experiencing severe emotional distress; for any situation that is life-threatening, or poses harm to someone; or unable to cope with a problem that demands immediate attention. Crisis services help deal with the immediate crisis, and restore people back to their original (higher) level of function so that they can identify and deal with their problems.
Publicly Funded / Free Services
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Supporting individuals who have experienced abuse in intimate adult relationships in their journey towards healthy self-directed lives and respectful relationships
60 James Street, St. Catharines, ON, L2R 7E7 Map
905-684-1223
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16 years and up
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1. Child Welfare including Children's Aid Society (CAS)
The child welfare / child protection system is a group of services that promote the well-being of children by protecting children from abuse or neglect, ensuring they are safe, and strengthening families so that they can successfully care for their children.
Publicly Funded / Free Services
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Provides a broad range of mental health, legal, parenting, and abuse support programs geared at boys, men, fathers and their families.
* Therapy & ...
2 Homewood Ave., Toronto, ON, M4Y 2J9 Map
647-479-9611
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All ages
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Local Children's Aid Society mandated by the Child and Family Services Act to investigate the abuse and neglect of children and to provide protection, foster ...
7900 Canadian Drive, Welland, Niagara Falls, St. Catherines, ON, L2E 6S5 Map
905-937-7731
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All ages
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* Investigates reports or evidence of the possible abuse or neglect of children
* Ensures the safety of children who are in need of protection
* Provide ...
ON, Canada
905-937-7731
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Up to 18 years
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The Ontario Association of Children's Aid Societies (OACAS) is a membership organization that represents 53 children's aid societies in Ontario, and is ...
75 Front Street East 2nd Floor, Toronto, ON, M5E 1V9 Map
416-987-7725
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All ages
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If you are a child or youth with a concern about your experiences with a service provider or feel that your rights may have been violated, or you need ...
250 Davisville Avenue, Toronto, ON, M7A 1G2 Map
416-325-5669
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Up to 21 years
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Committed to public safety, delivering proactive and innovative policing in partnership with our communities.
ON, Canada
1-888-310-1122 (Toll Free)
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All ages
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The Canadian Child Welfare Research Portal (CWRP) provides access to up-to-date research on Canadian child welfare programs and policies. The Portal is a ...
3506 University Street, Montreal, QC, H3A 2A7 Map
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All ages
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Youth in Care Canada is a national, charitable organization driven by youth and alumni from child welfare authorities across Canada. YICC exists to voice the ...
223 Main Street, Ottawa, ON, K1S 1C4 Map
613-327-4317
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All ages
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Private Practice Professionals and Commercial Businesses
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Playful Solutions
355 Ridge Road, Ridgeway, ON, L0S 1N0 Map
905-992-9283
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Up to 25 years
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Changing Steps Counselling, Training and Consulting
71 Woodward Ave, Brampton, ON, L6V 1K5 Map
647-772-7837
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All ages
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Nurturing Solutions
221 Glendale Ave, St Catharines, ON Map
289-274-5428
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All ages
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4961 King Street East, Beamsville, ON, L0R 1B5 Map
905-563-9900
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All ages
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2. Crisis Lines including Telephone, Online and Chat
Crisis lines offer free, immediate and confidential one-on-one assistance to callers in need and usually operate 24 hours a day, 7 days a week. They are generally staffed by either paid professionals, or trained volunteers. They will listen, offer support and advice, and if necessary, will try to help the caller get connected to help in his/her community.
Publicly Funded / Free Services
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If you are depressed, in distress, or in crisis, call the Distress Centre.
For immediate help in the Niagara region please call our 24 hour help line.
* ...
195 East Main Street, Welland, ON, L3B 3W7 Map
905-688-3711
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All ages
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The mission is to practice the work and present the person of Jesus Christ according to the Bible by providing assistance for the physical, social, spiritual ...
48 Burgar Street, Welland, ON, L3B 2S8 Map
905-735-9934
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12 years and up
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24/7 telephone service available for residents of Niagara looking to become involved with a local mental health or addictions support. Responders will discuss ...
ON, Canada
1-866-550-5205
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16 years and up
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(PLEASE NOTE: Intake/Referral contact number listed under toll free heading for contact information - all referrals and intake through Contact Niagara) ...
3340 Schmon Parkway, Thorold, ON, L2V 4Y6 Map
905-688-6850
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Up to 18 years
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VSN is a community-based, non-profit organization made up of over 100 volunteer crisis responders. Our small team of full time employees has been graciously ...
110 James Street, 3rd Floor, St. Catharines, ON, L2R 7E8 Map
905-688-4111 x5084
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All ages
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Free, anonymous, confidential 24-hr telephone and TTY crisis telephone line to all women in the province of Ontario who have experienced any form of ...
Toronto, ON, M5T 2W2 Map
416-863-0511
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All ages
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Formerly (Mental Health Helpline) provides free and confidential information and referral services and supports for people experiencing mental health and/or ...
ON, Canada
1-866-531-2600
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All ages
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Distress Centres Ontario (DCO) is a non-profit association of community-based distress centres in Ontario.
If you are in distress or crisis and need ...
700 Lawrence Avenue West, Toronto, ON, M6A 3B4 Map
416-486-2242
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All ages
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Provincial support line for francophones. For women affected by violence. 24/7/365. Offers a listening ear, information, safety planning, information and ...
Toronto, ON, M5G 2P6
1-877-336-2433
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16 years and up
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Good2Talk is a free, confidential and anonymous helpline providing professional counselling and information and referrals for mental health, addictions and ...
ON, Canada
1-866-925-5454
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16 - 30 years
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The Ontario Poison Centre in Toronto has been serving the general public and healthcare professionals throughout Ontario since 1979. Although the Poison ...
555 University Avenue, Toronto, ON, M5G 1X8 Map
1-800-268-9017
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All ages
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Crisis Services Canada evolved out of the Canadian Distress Line Network – a national network of existing distress, crisis and suicide prevention line ...
439 University Ave., Toronto, ON, M5G 1Y8 Map
437-317-4488
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All ages
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If you are FEELING SAD or DISTRESSED and want to talk, support is a phone call away.
Service is available in Cree, Ojibway, Inuktitut, English and French. ...
ON, Canada
1-855-242-3310
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All ages
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Kids Help Phone is Canada’s only bilingual phone and on-line counselling service for youth. It’s free, anonymous and confidential. Professional ...
439 University Avenue, Toronto, ON, M5G 1Y8 Map
416-586-5437
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5 - 20 years
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Youthspace.ca offers emotional support and crisis intervention to youth in Canada under 30yrs. Our highly-trained volunteers are online every night (6 PM to ...
Victoria, BC Map
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Up to 30 years
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Private Practice Professionals and Commercial Businesses
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ON, Canada
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16 years and up
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LillyB Counselling
14107 Belmont, Belmont, ON Map
226-377-6071
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All ages
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3. Walk-In Counselling
Walk-in counselling clinics provide counseling services, without a need to book a long time in advance. They can be helpful for many issues such as family conflict, stress, grief, depression, anxiety, relationship issues, separation, divroce or abuse. Most of the time, no appointment is required, though some clinics may require you to call ahead the same day to book appointments for that day.
Publicly Funded / Free Services
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A non-profit agency with 2 offices in the Niagara Region (Welland and St. Catharines) providing mental health counselling services to clients living in the Niagara Region.
112 Queenston Street, St. Catharines, ON, L2R 2Z4 Map
905-988-5748
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All ages
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Private Practice Professionals and Commercial Businesses
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112 Queenston Street, St. Catharines, ON, L2R 2Z4 Map
905-988-5748
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All ages
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Atia Counselling Group
8500 Leslie St, Markham, ON, L3T 7M8 Map
416-432-5953
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16 years and up
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4. Hospital Emergency Department
Going to the Emergency Department of your local hospital is helpful for crises and emergency situations such as thoughts of suicide or homicide (thoughts of seriously harming oneself or others); conditions such as psychosis or mania.
Publicly Funded / Free Services
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The Niagara Health System has a list of Emergency Departments and Urgent Care Centres.
ON, Canada
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All ages
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5. Emergency Shelter and Housing
There are various shelters that people can use when they have no place to go.
Emergency shelters are places for people to live temporarily when they don't have a place to stay. Emergency shelters (such as women's shelters) are primarily meant for those fleeing an abusive relationship, sexual abuse or domestic violence. Some shelters limit their clientele by gender or age.
Homeless shelters are temporary places to stay, usually meant for homeless people. Usually located in downtown areas, they are similar to emergency shelters. The main difference is that homeless shelters are usually open to anyone, without regard to the reason for need. Some shelters limit their clientele by gender or age.
Publicly Funded / Free Services
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The Niagara Region website has a list of local shelters and hostels.
ON, Canada
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All ages
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The RAFT operates a resource centre, emergency shelter and provides community outreach and development activities to youth in the Niagara Region. The RAFT ...
17 Centre Street, St. Catharines, ON, L2R 3A6 Map
905-984-4365
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9 - 24 years
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The ministry funds many programs and services to help women and their children live free of domestic violence.
These programs and services are delivered ...
ON, Canada
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16 years and up
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6. Women's Shelters
Women's shelters are places where women (and their children) can go to stay, and are typically for women fleeing domestic violence from their partners or spouses. Women's shelters offer safe, temporary housing and usually other services to enable a return to independent living such as counselling and referrals to community resources.
Publicly Funded / Free Services
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The Niagara Region website has a list of local shelters and hostels.
ON, Canada
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All ages
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The ministry funds many programs and services to help women and their children live free of domestic violence.
These programs and services are delivered ...
ON, Canada
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16 years and up
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"We are a unified voice collaborating, educating and innovating for systemic change that ends violence against women making Canada a model for safety in ...
ON, Canada
613-680-5119
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All ages
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