Crisis and Emergency
Refers to all programs that provide immediate assistance for people who are currently experiencing severe emotional distress; for any situation that is life-threatening, or poses harm to someone; or unable to cope with a problem that demands immediate attention. Crisis services help deal with the immediate crisis, and restore people back to their original (higher) level of function so that they can identify and deal with their problems.
Publicly Funded / Free Services
Supporting individuals who have experienced abuse in intimate adult relationships in their journey towards healthy self-directed lives and respectful relationships
60 James Street, St. Catharines, ON, L2R 7E7 Map
905-684-1223
Area Served: Niagara Regional Municipality
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16 years and up
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A non-profit agency with an office in Welland providing mental health counselling services to clients living in the Niagara Region.
449 Thorold Road, Welland, ON, L3C 3W7 Map
905-988-5748
Area Served: Niagara Regional Municipality
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All ages
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1. Pandemic (e.g. COVID/Coronavirus), Disasters and Related Emergencies
Pandemics, disasters (e.g. hurricanes, flooding, earthquakes) and related emergencies cause incredible mental health stress.
This section lists MENTAL HEALTH organizations and services which have special services for times of pandemics, disasters and related emergencies.
This is NOT a comprehensive listing of all the other types of organizations and services that might be found elsewhere during a disaster, e.g. Red Cross, WHO, etc., but is more focused on mental health services.
Publicly Funded / Free Services
Art therapy - Psychotherapy session provided in French or in English.
Special Services During Pandemics (e.g. COVID/Corona), Disasters and Related Emergencies
Virtual session
In person session 124 Oakdale Avenur, St Catharines, ON, L2P 2L2 Map
905-353-5091
Area Served: Niagara Regional Municipality
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All ages
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A holistic approach in treating women for substance misuse through evidence-based practices. We are women-centered in everything we do.
Special Services During Pandemics (e.g. COVID/Corona), Disasters and Related Emergencies
Virtual addiction services, Virtual webinars,Virtual day treatment, intensive virtual addiction treatment services. 5305 Adstoll Ave., Windsor, ON, N8T 1G9
519-252-2711
Area Served: Ontario
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16 years and up
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ParaMed brings the comfort and support you need at home with the right customized plan to preserve your loved ones independence and safety to help them live better.
Special Services During Pandemics (e.g. COVID/Corona), Disasters and Related Emergencies
Our Incident Management System team continues to meet daily to direct a strategic response to manage the threat of COVID-19 and our team of infection prevention experts has been instrumental in limiting the number and extent of outbreaks in Extendicare homes. 3000 Steeles Avenue East, Markham, ON, L3R 4T9 Map
1-800-465-5054
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All ages
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A online directory of qualified therapists in who offer Reduced Rate and Sliding Scale services in Canada. Serving Vancouver, Calgary, Edmonton, Toronto, Montreal, Ottawa, Winnipeg, and beyond.
Special Services During Pandemics (e.g. COVID/Corona), Disasters and Related Emergencies
Counsellors and Therapists are available if you are looking for some support with feelings of isolation, loss, strained relationships, work challenges, addictions, or anything else. Please reach out if you need someone to talk to. ON, Canada
Area Served: Canada
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All ages
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We provide services to help clients who suffer from mental health and/or addiction issues
Special Services During Pandemics (e.g. COVID/Corona), Disasters and Related Emergencies
We offer free first session, 30% discount and virtual sessions and free virtual workshops 1396 Don Mills Rd., Toronto, ON, M3B 3N1 Map
647-832-0022
Area Served: Canada
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All ages
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Private Practice Professionals and Commercial Businesses
Linda Attoe Psychotherapy & Counselling
119 Prideaux Street, Niagara On The Lake, ON, L0S 1J0
905-468-0046
Area Served: Niagara Regional Municipality
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All ages
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186 Hinchey Avenue, Ottawa, ON, K1Y 1L7
613-862-8751
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5 - 16 years
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Cameron Counselling
195 King Street, St Catharines, ON, L2R 3J6 Map
289-228-3006
Area Served: Niagara Regional Municipality
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16 years and up
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Hultink Psychological Services
165 Plymouth Rd., Welland, ON, L3B 3E1 Map
905-414-7471
Area Served: Niagara Regional Municipality
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7 - 65 years
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Anita Knight
6509 Murray St, Niagara Falls, ON, L2G 2X8 Map
365-222-8257
Area Served: Niagara Regional Municipality
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All ages
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Geoff Straw Therapy
St. Catharines, ON Map
905-685-8605
Area Served: Niagara Regional Municipality
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18 years and up
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212 Mellanby Ave, Port Colborne, ON, L3K 2L9 Map
905-992-9283
Area Served: Niagara Regional Municipality
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Up to 25 years
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144 Thorold Road, Welland, ON, L3C 3V4 Map
289-228-7457
Areas Served: Niagara Regional Municipality, Haldimand-Norfolk Regional Municipality, Hamilton
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All ages
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2. Child Welfare including Children's Aid Society (CAS)
The child welfare / child protection system is a group of services that promote the well-being of children by protecting children from abuse or neglect, ensuring they are safe, and strengthening families so that they can successfully care for their children.
Publicly Funded / Free Services
Provides a broad range of mental health, legal, parenting, and abuse support programs geared at boys, men, fathers and their families.
* Therapy & ...
2 Homewood Ave., Toronto, ON, M4Y 2J9 Map
647-479-9611
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All ages
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Local Children's Aid Society mandated by the Child and Family Services Act to investigate the abuse and neglect of children and to provide protection, foster ...
7900 Canadian Drive, Welland, Niagara Falls, St. Catherines, ON, L2E 6S5 Map
905-937-7731
Area Served: Niagara Regional Municipality
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All ages
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* Investigates reports or evidence of the possible abuse or neglect of children
* Ensures the safety of children who are in need of protection
* Provide ...
ON, Canada
905-937-7731
Area Served: Niagara Regional Municipality
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Up to 18 years
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The Ontario Association of Children's Aid Societies (OACAS) is a membership organization that represents 53 children's aid societies in Ontario, and is ...
75 Front Street East 2nd Floor, Toronto, ON, M5E 1V9 Map
416-987-7725
Area Served: Ontario
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All ages
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If you are a child or youth with a concern about your experiences with a service provider or feel that your rights may have been violated, or you need ...
250 Davisville Avenue, Toronto, ON, M7A 1G2 Map
416-325-5669
Area Served: Ontario
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Up to 21 years
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Committed to public safety, delivering proactive and innovative policing in partnership with our communities.
ON, Canada
1-888-310-1122 (Toll Free)
Area Served: Ontario
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All ages
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The Canadian Child Welfare Research Portal (CWRP) provides access to up-to-date research on Canadian child welfare programs and policies. The Portal is a ...
3506 University Street, Montreal, QC, H3A 2A7 Map
Area Served: Canada
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All ages
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Youth in Care Canada is a national, charitable organization driven by youth and alumni from child welfare authorities across Canada. YICC exists to voice the ...
223 Main Street, Ottawa, ON, K1S 1C4 Map
613-327-4317
Area Served: Canada
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All ages
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Private Practice Professionals and Commercial Businesses
Playful Solutions
355 Ridge Road, Ridgeway, ON, L0S 1N0 Map
905-992-9283
Area Served: Niagara Regional Municipality
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Up to 20 years
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Nurturing Solutions
221 Glendale Ave, St Catharines, ON Map
289-274-5428
Area Served: Niagara Regional Municipality
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All ages
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4961 King Street East, Beamsville, ON, L0R 1B5 Map
905-563-9900
Areas Served: Niagara Regional Municipality, Hamilton
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All ages
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3. Crisis Lines including Telephone, Online and Chat
Is someone in a crisis? Crisis lines offer free, immediate and confidential one-on-one assistance to callers in need and usually operate 24 hours a day, 7 days a week. They are generally staffed by either paid professionals, or trained volunteers. They will listen, offer support and advice, and if necessary, will try to help the caller get connected to help in his/her community.
Publicly Funded / Free Services
If you are depressed, in distress, or in crisis, call the Distress Centre.
For immediate help in the Niagara region please call our 24 hour help line.
* ...
195 East Main Street, Welland, ON, L3B 3W7 Map
905-688-3711
Area Served: Niagara Regional Municipality
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All ages
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The mission is to practice the work and present the person of Jesus Christ according to the Bible by providing assistance for the physical, social, spiritual ...
48 Burgar Street, Welland, ON, L3B 2S8 Map
905-735-9934
Area Served: Niagara Regional Municipality
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12 years and up
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24/7 telephone service available for residents of Niagara looking to become involved with a local mental health or addictions support. Responders will discuss ...
ON, Canada
1-866-550-5205
Area Served: Niagara Regional Municipality
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16 years and up
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(PLEASE NOTE: Intake/Referral contact number listed under toll free heading for contact information - all referrals and intake through Contact Niagara) ...
3340 Schmon Parkway, Thorold, ON, L2V 4Y6 Map
905-688-6850
Area Served: Niagara Regional Municipality
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Up to 18 years
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VSN is a community-based, non-profit organization made up of over 100 volunteer crisis responders. Our small team of full time employees has been graciously ...
110 James Street, 3rd Floor, St. Catharines, ON, L2R 7E8 Map
905-688-4111 x5084
Area Served: Niagara Regional Municipality
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All ages
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Free, anonymous, confidential 24-hr telephone and TTY crisis telephone line to all women in the province of Ontario who have experienced any form of ...
Toronto, ON, M5T 2W2 Map
416-863-0511
Area Served: Ontario
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All ages
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Ontario-wide information and referral for people experiencing mental health and/or addiction issues. Service is provided 24/7/365 by toll-free telephone, ...
ON, Canada
1-866-531-2600
Area Served: Ontario
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All ages
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Distress Centres Ontario (DCO) is a non-profit association of community-based distress centres in Ontario.
If you are in distress or crisis and need ...
700 Lawrence Avenue West, Toronto, ON, M6A 3B4 Map
416-486-2242
Area Served: Ontario
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All ages
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Provincial support line for francophones. For women affected by violence. 24/7/365. Offers a listening ear, information, safety planning, information and ...
Toronto, ON, M5G 2P6
1-877-336-2433
Area Served: Ontario
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16 years and up
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Good2Talk is a free, confidential and anonymous helpline providing professional counselling and information and referrals for mental health, addictions and ...
ON, Canada
1-866-925-5454
Area Served: Ontario
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16 - 30 years
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Métis Nation of Ontario (MNO) :
Métis Nations of Ontario (MNO) 24-hr Mental Health and Addictions Crisis Line
Métis Nation of Ontario (MNO) offers a 24-hour Mental Health and Addictions Crisis Line.
Are you looking for culturally specific Métis health and ...
66 Slater Suite, Ottawa, ON, K1P 5H1
Area Served: Ontario
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All ages
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The Ontario Poison Centre in Toronto has been serving the general public and healthcare professionals throughout Ontario since 1979. Although the Poison ...
555 University Avenue, Toronto, ON, M5G 1X8 Map
1-800-268-9017
Area Served: Ontario
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All ages
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Crisis Services Canada evolved out of the Canadian Distress Line Network – a national network of existing distress, crisis and suicide prevention line ...
439 University Ave., Toronto, ON, M5G 1Y8 Map
1-833-456-4566 (Crisis Line)
Area Served: Canada
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All ages
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If you are FEELING SAD or DISTRESSED and want to talk, support is a phone call away.
Service is available in Cree, Ojibway, Inuktitut, English and French. ...
ON, Canada
1-855-242-3310
Area Served: Canada
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All ages
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Kids Help Phone is Canada’s only bilingual phone and on-line counselling service for youth. It’s free, anonymous and confidential. Professional ...
439 University Avenue, Toronto, ON, M5G 1Y8 Map
416-586-5437
Area Served: Canada
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5 - 20 years
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Youthspace.ca offers emotional support and crisis intervention to youth in Canada under 30yrs. Our highly-trained volunteers are online every night (6 PM to ...
Victoria, BC Map
Area Served: Canada
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Up to 30 years
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Private Practice Professionals and Commercial Businesses
144 Thorold Road, Welland, ON, L3C 3V4 Map
289-228-7457
Areas Served: Niagara Regional Municipality, Haldimand-Norfolk Regional Municipality, Hamilton
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All ages
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ON, Canada
Areas Served: Ontario, New Brunswick
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16 years and up
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4. Walk-In Counselling
Looking for an appointment the same day, or within a few days? Walk-in counselling clinics provide counseling services, without a need to book a long time in advance. They can be helpful for many issues such as family conflict, stress, grief, depression, anxiety, relationship issues, separation, divroce or abuse. Most of the time, no appointment is required, though some clinics may require you to call ahead the same day to book appointments for that day.
Publicly Funded / Free Services
We provide services to help clients who suffer from mental health and/or addiction issues
Special Services During Pandemics (e.g. COVID/Corona), Disasters and Related Emergencies
We offer free first session, 30% discount and virtual sessions and free virtual workshops 1396 Don Mills Rd., Toronto, ON, M3B 3N1 Map
647-832-0022
Area Served: Canada
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All ages
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5. Hospital Emergency Department
Is there an emergency such as medical or mental health emergency? If less intense options (e.g. calling a crisis line) are not possible or haven't helped, then it may be helpful to visit the local hospital Emergency Department. Typical mental health emergencies include:
* thoughts of suicide to the point where the person requires emergency help to keep them from ending their life;
* manic episode or psychosis where a person is behaving in an irrational way with inability to function.
Publicly Funded / Free Services
The Niagara Health System has a list of Emergency Departments and Urgent Care Centres.
ON, Canada
Area Served: Niagara Regional Municipality
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All ages
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6. Emergency Shelter and Housing
There are various shelters that people can use when they have no place to go.
Emergency shelters are places for people to live temporarily when they don't have a place to stay. Emergency shelters (such as women's shelters) are primarily meant for those fleeing an abusive relationship, sexual abuse or domestic violence. Some shelters limit their clientele by gender or age.
Homeless shelters are temporary places to stay, usually meant for homeless people. Usually located in downtown areas, they are similar to emergency shelters. The main difference is that homeless shelters are usually open to anyone, without regard to the reason for need. Some shelters limit their clientele by gender or age.
Publicly Funded / Free Services
The Niagara Region website has a list of local shelters and hostels.
ON, Canada
Area Served: Niagara Regional Municipality
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All ages
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The RAFT operates a resource centre, emergency shelter and provides community outreach and development activities to youth in the Niagara Region. The RAFT ...
17 Centre Street, St. Catharines, ON, L2R 3A6 Map
905-984-4365
Area Served: Niagara Regional Municipality
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9 - 24 years
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For fifteen years, SupportiveLiving.ca has been serving Ontario communities by housing individuals who need support with maintaining permanent housing. We ...
3325 N. Service Road, Burlington, ON, L7N 3G2 Map
905-714-9517
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18 years and up
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The ministry funds many programs and services to help women and their children live free of domestic violence.
These programs and services are delivered ...
ON, Canada
Area Served: Ontario
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16 years and up
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7. Women's Shelters
Women's shelters are places where women (and their children) can go to stay, and are typically for women fleeing domestic violence from their partners or spouses. Women's shelters offer safe, temporary housing and usually other services to enable a return to independent living such as counselling and referrals to community resources.
Publicly Funded / Free Services
The Niagara Region website has a list of local shelters and hostels.
ON, Canada
Area Served: Niagara Regional Municipality
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All ages
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The ministry funds many programs and services to help women and their children live free of domestic violence.
These programs and services are delivered ...
ON, Canada
Area Served: Ontario
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16 years and up
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"We are a unified voice collaborating, educating and innovating for systemic change that ends violence against women making Canada a model for safety in ...
ON, Canada
613-680-5119
Area Served: Canada
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All ages
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