Niagara Regional Municipality, ON
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Crisis and Emergency

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Refers to all programs that provide immediate assistance for people who are currently experiencing severe emotional distress; for any situation that is life-threatening, or poses harm to someone; or unable to cope with a problem that demands immediate attention. Crisis services help deal with the immediate crisis, and restore people back to their original (higher) level of function so that they can identify and deal with their problems.

You may also be interested in the following subheadings:

Publicly Funded / Free Services

Supporting individuals who have experienced abuse in intimate adult relationships in their journey towards healthy self-directed lives and respectful relationships more
60 James Street, St. Catharines, ON, L2R 7E7 Map
905-684-1223 x1
Area Served: Niagara Regional Municipality
16 years and up
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A non-profit agency with an office in Welland providing mental health counselling services to clients living in the Niagara Region. more
449 Thorold Road, Welland, ON, L3C 3W7 Map
905-988-5748
Area Served: Niagara Regional Municipality
All ages
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1. Child Welfare including Children's Aid Society (CAS)

The child welfare / child protection system is a group of services that promote the well-being of children by protecting children from abuse or neglect, ensuring they are safe, and strengthening families so that they can successfully care for their children.

Publicly Funded / Free Services

Local Children's Aid Society mandated by the Child and Family Services Act to investigate the abuse and neglect of children and to provide protection, foster ... more
7900 Canadian Drive, Welland, Niagara Falls, St. Catherines, ON, L2E 6S5 Map
905-937-7731
Area Served: Niagara Regional Municipality
All ages
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* Investigates reports or evidence of the possible abuse or neglect of children * Ensures the safety of children who are in need of protection * Provide ... more
ON, Canada
905-937-7731
Area Served: Niagara Regional Municipality
Up to 18 years
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The Ontario Association of Children's Aid Societies (OACAS) is a membership organization that represents 53 children's aid societies in Ontario, and is ... more
75 Front Street East 2nd Floor, Toronto, ON, M5E 1V9 Map
416-987-7725
Area Served: Ontario
All ages
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If you are a child or youth with a concern about your experiences with a service provider or feel that your rights may have been violated, or you need ... more
250 Davisville Avenue, Toronto, ON, M7A 1G2 Map
416-325-5669
Area Served: Ontario
Up to 21 years
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The Canadian Child Welfare Research Portal (CWRP) provides access to up-to-date research on Canadian child welfare programs and policies. The Portal is a ... more
3506 University Street, Montreal, QC, H3A 2A7 Map
Area Served: Canada
All ages
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Youth in Care Canada is a national, charitable organization driven by youth and alumni from child welfare authorities across Canada. YICC exists to voice the ... more
223 Main Street, Ottawa, ON, K1S 1C4 Map
613-327-4317
Area Served: Canada
All ages
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Private Practice Professionals and Commercial Businesses

Playful Solutions
212 Mellanby ave, Port Colborne, ON, L0S 1N0 Map
905-992-9283
Area Served: Niagara Regional Municipality
Accepting patients: Yes
Up to 20 years
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Nurturing Solutions
221 Glendale Ave, St Catharines, ON Map
289-274-5428
Area Served: Niagara Regional Municipality
All ages
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4961 King Street East, Beamsville, ON, L0R 1B5 Map
905-563-9900
Areas Served: Niagara Regional Municipality, Hamilton
All ages
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2. Crisis Lines including Telephone, Online and Chat

Are you in a crisis? Crisis lines offer free, immediate and confidential one-on-one assistance to callers in need and usually operate 24 hours a day, 7 days a week. They are generally staffed by either paid professionals, or trained volunteers. They will listen, offer support and advice, and if necessary, will try to help the caller get connected to help in his/her community. 

Publicly Funded / Free Services

If you are depressed, in distress, or in crisis, call the Distress Centre. For immediate help in the Niagara region please call our 24 hour help line. * ... more
195 East Main Street, Welland, ON, L3B 3W7 Map
905-688-3711
Area Served: Niagara Regional Municipality
All ages
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The mission is to practice the work and present the person of Jesus Christ according to the Bible by providing assistance for the physical, social, spiritual ... more
48 Burgar Street, Welland, ON, L3B 2S8 Map
905-735-9934
Area Served: Niagara Regional Municipality
12 years and up
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24/7 telephone service available for residents of Niagara looking to become involved with a local mental health or addictions support. Responders will discuss ... more
ON, Canada
1-866-550-5205
Area Served: Niagara Regional Municipality
16 years and up
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(PLEASE NOTE: Intake/Referral contact number listed under toll free heading for contact information - all referrals and intake through Contact Niagara) ... more
3340 Schmon Parkway, Thorold, ON, L2V 4Y6 Map
905-688-6850
Area Served: Niagara Regional Municipality
Up to 18 years
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VSN is a community-based, non-profit organization made up of over 100 volunteer crisis responders. Our small team of full time employees has been graciously ... more
110 James Street, 3rd Floor, St. Catharines, ON, L2R 7E8 Map
905-688-4111 x5084
Area Served: Niagara Regional Municipality
All ages
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Free, anonymous, confidential 24-hr telephone and TTY crisis telephone line to all women in the province of Ontario who have experienced any form of ... more
Toronto, ON, M5T 2W2 Map
416-863-0511
Area Served: Ontario
All ages
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Ontario-wide information and referral for people experiencing mental health and/or addiction issues. Service is provided 24/7/365 by toll-free telephone, ... more
ON, Canada
1-866-531-2600
Area Served: Ontario
All ages
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Distress Centres Ontario (DCO) is a non-profit association of community-based distress centres in Ontario.   If you are in distress or crisis and need ... more
700 Lawrence Avenue West, Toronto, ON, M6A 3B4 Map
416-486-2242
Area Served: Ontario
All ages
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Provincial support line for francophones. For women affected by violence. 24/7/365. Offers a listening ear, information, safety planning, information and ... more
Special Services During Pandemics (e.g. COVID/Corona), Disasters and Related Emergencies
Pratiquer la distanciation sociale, bien que ce soit une mesure de prévention contre la propagation du COVID-19, peut compromettre la sécurité des femmes et des enfants victimes de violence et/ou à risque de le devenir. Nous reconnaissons que les femmes et les enfants vivant dans la violence auront plus que jamais besoin de soutien durant une période incertaine comme celle-ci. Tu as besoin de parler? Fem’aide 1-877-336-2433 est toujours à l’écoute. Malgré des restrictions et adaptations à leurs services, les centres de femmes, y compris les maisons d’hébergement, peuvent aussi vous aider.
Toronto, ON, M5G 2P6
1-877-336-2433
Area Served: Ontario
16 years and up
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Good2Talk is a free, confidential and anonymous helpline providing professional counselling and information and referrals for mental health, addictions and ... more
ON, Canada
1-866-925-5454
Area Served: Ontario
16 - 30 years
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Métis Nation of Ontario (MNO) offers a 24-hour Mental Health and Addictions Crisis Line. Are you looking for culturally specific Métis health and ... more
66 Slater Suite, Ottawa, ON, K1P 5H1
Area Served: Ontario
All ages
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The Ontario Poison Centre in Toronto has been serving the general public and healthcare professionals throughout Ontario since 1979. Although the Poison ... more
555 University Avenue, Toronto, ON, M5G 1X8 Map
1-800-268-9017
Area Served: Ontario
All ages
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You deserve to be heard. We’re here to listen. A safe space to talk, 24 hours a day, every day of the year. Call or text 988. more
Canada
Area Served: Canada
All ages
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If you are FEELING SAD or DISTRESSED and want to talk, support is a phone call away. Service is available in Cree, Ojibway, Inuktitut, English and French. ... more
ON, Canada
1-855-242-3310
Area Served: Canada
All ages
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Kids Help Phone is Canada’s only bilingual phone and on-line counselling service for youth. It’s free, anonymous and confidential. Professional ... more
439 University Avenue, Toronto, ON, M5G 1Y8 Map
416-586-5437
Area Served: Canada
5 - 20 years
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Youthspace.ca offers emotional support and crisis intervention to youth in Canada under 30yrs. Our highly-trained volunteers are online every night (6 PM to ... more
Victoria, BC Map
Area Served: Canada
Up to 30 years
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Are you thinking about suicide? Talk Suicide is here to listen. Call 1-1-833-456-4566 toll-free, anytime – or text 45645 between from 4 pm to midnight EST. more
439 University Ave., Toronto, ON, M5G 1Y8 Map
1-833-456-4566 (Crisis Line)
Area Served: Canada
All ages
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Private Practice Professionals and Commercial Businesses

144 Thorold Road, Welland, ON, L3C 3V4 Map
289-228-7457
Areas Served: Niagara Regional Municipality, Haldimand-Norfolk Regional Municipality, Hamilton
All ages
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3. Walk-In Counselling

Looking for an appointment the same day, or within a few days? Walk-in counselling clinics provide counseling services, without a need to book a long time in advance. They can be helpful for many issues such as family conflict, stress, grief, depression, anxiety, relationship issues, separation, divroce or abuse. Most of the time, no appointment is required, though some clinics may require you to call ahead the same day to book appointments for that day. 

Private Practice Professionals and Commercial Businesses

Kove Counselling & Psychotherapy
St Catharines, ON, L2R 1R5 Map
289-206-0131
Area Served: Niagara Regional Municipality
All ages
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4. Hospital Emergency Department

Is there an emergency such as medical or mental health emergency? If less intense options (e.g. calling a crisis line) are not possible or haven't helped, then it may be helpful to visit the local hospital Emergency Department. Typical mental health emergencies include:

* thoughts of suicide to the point where the person requires emergency help to keep them from ending their life; 

* manic episode or psychosis where a person is behaving in an irrational way with inability to function. 

 

Publicly Funded / Free Services

The Niagara Health System has a list of Emergency Departments and Urgent Care Centres. more
ON, Canada
Area Served: Niagara Regional Municipality
All ages
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5. Emergency Shelter and Housing

There are various shelters that people can use when they have no place to go.

 

Emergency shelters are places for people to live temporarily when they don't have a place to stay. Emergency shelters (such as women's shelters) are primarily meant for those fleeing an abusive relationship, sexual abuse or domestic violence. Some shelters limit their clientele by gender or age.

 

Homeless shelters are temporary places to stay, usually meant for homeless people. Usually located in downtown areas, they are similar to emergency shelters. The main difference is that homeless shelters are usually open to anyone, without regard to the reason for need. Some shelters limit their clientele by gender or age.

Publicly Funded / Free Services

The Niagara Region website has a list of local shelters and hostels. more
ON, Canada
Area Served: Niagara Regional Municipality
All ages
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The RAFT operates a resource centre, emergency shelter and provides community outreach and development activities to youth in the Niagara Region. The RAFT ... more
17 Centre Street, St. Catharines, ON, L2R 3A6 Map
905-984-4365
Area Served: Niagara Regional Municipality
9 - 24 years
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For fifteen years, SupportiveLiving.ca has been serving Ontario communities by housing individuals who need support with maintaining permanent housing. We ... more
3325 N. Service Road, Burlington, ON, L7N 3G2 Map
905-714-9517
Areas Served: Niagara Regional Municipality, Wellington County, Elgin County, Huron County
18 years and up
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Provides a broad range of mental health, legal, parenting, and abuse support programs geared at boys, men, fathers and their families. * Therapy & ... more
26 Mansur Terrace, Toronto, ON, M3J 3R1 Map
647-479-9611
All ages
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The ministry funds many programs and services to help women and their children live free of domestic violence. These programs and services are delivered ... more
ON, Canada
Area Served: Ontario
16 years and up
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6. Women's Shelters

Women's shelters are places where women (and their children) can go to stay, and are typically for women fleeing domestic violence from their partners or spouses. Women's shelters offer safe, temporary housing and usually other services to enable a return to independent living such as counselling and referrals to community resources.

Publicly Funded / Free Services

The Niagara Region website has a list of local shelters and hostels. more
ON, Canada
Area Served: Niagara Regional Municipality
All ages
Add to Info Cart
The ministry funds many programs and services to help women and their children live free of domestic violence. These programs and services are delivered ... more
ON, Canada
Area Served: Ontario
16 years and up
Add to Info Cart
"We are a unified voice collaborating, educating and innovating for systemic change that ends violence against women making Canada a model for safety in ... more
ON, Canada
613-680-5119
Area Served: Canada
All ages
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Something missing from our directory? Help your community by suggesting a resource!
Can't find what you were looking for? Contact an information and referral service.
Resource Lists by Other Organizations
Catchment: Niagara Regional Municipality
Posted: Jan 28, 2011
Language: EN
Catchment: Niagara Regional Municipality
Provided by TAMI Niagara and the Canadian Mental Health Association (CMHA).
Posted: Feb 26, 2011
Language: EN
Catchment: Niagara Regional Municipality
List of child/youth mental health resources in Niagara area, prepared by the Ontario Centre of Excellence for Child and Youth Mental Health, as part of the Mental Health Literacy Project in Mar 2011.
Posted: Mar 4, 2011
Language: EN
Catchment: Niagara Regional Municipality
Information about suicide for individuals living in the Niagara area, including information about the Crisis Outreach and Support Team (COAST), 1-800-263-4944.
Posted: Sep 11, 2012
Language: EN
Catchment: Ontario
List of aboriginal mental health services in Ontario created by the Ontario Aboriginal Health Advocacy Initiative (OAHAI).
Posted: Sep 16, 2015
Language: EN
Children's Mental Health Ontario (CMHO)
Catchment: Ontario
CMHO has list of child/youth mental health services for communities throughout Ontario.
Posted: Sep 1, 2020
Language: EN
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