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Crisis and Emergency

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Refers to all programs that provide immediate assistance for people who are currently experiencing severe emotional distress; for any situation that is life-threatening, or poses harm to someone; or unable to cope with a problem that demands immediate attention. Crisis services help deal with the immediate crisis, and restore people back to their original (higher) level of function so that they can identify and deal with their problems.

You may also be interested in the following subheadings:

Publicly Funded / Free Services

65 Wellesley Street East, Toronto, ON, M4Y 1G7 Map
416-924-2100
Area Served: Toronto
12 - 24 years
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Private Practice Professionals and Commercial Businesses

5000 Yonge Street, North York, ON, M2N 7E9 Map
416-231-4700 x1
Area Served: Toronto
17 years and up
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3050 Lawrence Avenue East, Scarborough, ON, M1P 2V5 Map
416-438-2911
Area Served: Toronto
All ages
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Life Pathways Psyhotherapist
5700 Yonge Street, Toronto, ON, M2M 4K2 Map
416-903-2487
Areas Served: Toronto, York (Regional Municipality)
All ages
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227 Victoria Street, Toronto, ON, M5B 1T8 Map
416-368-4896 x4163639990
Area Served: Toronto
Up to 18 years
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1. Child Welfare including Children's Aid Society (CAS)

The child welfare / child protection system is a group of services that promote the well-being of children by protecting children from abuse or neglect, ensuring they are safe, and strengthening families so that they can successfully care for their children.

Private Practice Professionals and Commercial Businesses

4950 Yonge St, North York, ON, M2N 6K1 Map
416-499-6373
Area Served: Toronto
All ages
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Publicly Funded / Free Services

2 Homewood Ave., Toronto, ON, M4Y 2J9 Map
647-479-9611
Areas Served: Toronto, Central East, Central South, Ottawa-Carleton
All ages
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26 Maitland Street, Toronto, ON, M4Y 1C6 Map
416-395-1500
Area Served: Toronto
All ages
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30 Isabella Street, Toronto, ON, M4Y 1N1 Map
416-924-4646
Area Served: Toronto
All ages
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Acorn & Anchor
182 Margueretta St, Toronto, ON, M6H 3S3
647-478-7800
Area Served: Toronto
All ages
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4600 Bathurst Street, Toronto, ON, M2R 3V3 Map
416-638-7800
Area Served: Toronto
All ages
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30 College Street, Toronto, ON, M5G 1K2 Map
416-969-8510
Area Served: Toronto
All ages
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Genesis Clinical Services
40 Wynford Drive, Toronto, ON, M3C 1J5 Map
647-347-7092
Area Served: Toronto
All ages
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45 Sheppard Ave East, Toronto, ON, M2N 5W9 Map
416-250-1540
Area Served: Toronto
All ages
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Lysa Toye Counselling, Psychotherapy & Expressive Arts Therapy
175 Hampton Ave., Toronto, ON, M4K 2Z3 Map
647-774-3757
Area Served: Toronto
All ages
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100 The East Mall, Etobicoke, ON, M8Z 5X2 Map
416-367-5968
Area Served: Toronto
All ages
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75 Front Street East 2nd Floor, Toronto, ON, M5E 1V9 Map
416-987-7725
Area Served: Ontario
All ages
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250 Davisville Avenue, Toronto, ON, M7A 1G2 Map
416-325-5669
Area Served: Ontario
Up to 21 years
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ON, Canada
1-888-310-1122 (Toll Free)
Area Served: Ontario
All ages
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3506 University Street, Montreal, QC, H3A 2A7 Map
Area Served: Canada
All ages
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223 Main Street, Ottawa, ON, K1S 1C4 Map
613-327-4317
Area Served: Canada
All ages
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2. Crisis Lines including Telephone, Online and Chat

Is someone in a crisis? Crisis lines offer free, immediate and confidential one-on-one assistance to callers in need and usually operate 24 hours a day, 7 days a week. They are generally staffed by either paid professionals, or trained volunteers. They will listen, offer support and advice, and if necessary, will try to help the caller get connected to help in his/her community. 

Publicly Funded / Free Services

Toronto, ON, M5C 2J4 Map
416-408-4357
Area Served: Toronto
All ages
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100 Charles Street East, Toronto, ON, M4Y 1V3 Map
416-929-5200 x4169299897
Area Served: Toronto
16 years and up
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ON, Canada
1-866-531-2600
Area Served: Ontario
All ages
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439 University Avenue, Toronto, ON, M5G 1Y8 Map
416-586-5437
Area Served: Canada
5 - 20 years
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Toronto, ON, M5T 2T2 Map
416-597-1171
Area Served: Toronto
All ages
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Toronto, ON, M5T 2W2 Map
416-863-0511
Area Served: Ontario
All ages
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700 Lawrence Avenue West, Toronto, ON, M6A 3B4 Map
416-486-2242
Area Served: Ontario
All ages
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Private Practice Professionals and Commercial Businesses

ON, Canada
Areas Served: Ontario, New Brunswick
16 years and up
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Toronto, ON, M5G 2P6
1-877-336-2433
Area Served: Ontario
16 years and up
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ON, Canada
1-866-925-5454
Area Served: Ontario
16 - 30 years
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555 University Avenue, Toronto, ON, M5G 1X8 Map
1-800-268-9017
Area Served: Ontario
All ages
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439 University Ave., Toronto, ON, M5G 1Y8 Map
437-317-4488
Area Served: Canada
All ages
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ON, Canada
1-855-242-3310
Area Served: Canada
All ages
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Victoria, BC Map
Area Served: Canada
Up to 30 years
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3. Walk-In Counselling

Looking for an appointment the same day, or within a few days? Walk-in counselling clinics provide counseling services, without a need to book a long time in advance. They can be helpful for many issues such as family conflict, stress, grief, depression, anxiety, relationship issues, separation, divroce or abuse. Most of the time, no appointment is required, though some clinics may require you to call ahead the same day to book appointments for that day. 

Publicly Funded / Free Services

1200 Markham Road, Scarborough, ON, M1H 3C3 Map
416-438-3697
Area Served: Toronto
Up to 18 years
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1900 Davenport, Toronto, ON, M6N 1B7 Map
416-652-4363
Area Served: Toronto
13 - 29 years
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128A Sterling Rd., Toronto, ON Map
416-595-9618
Area Served: Toronto
All ages
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65 Wellesley Street East, Toronto, ON, M4Y 1G7 Map
416-395-0660
Area Served: Toronto
13 - 18 years
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65 Hartsdale Dr., Etobicoke, ON, M6N 4X6 Map
416-240-1111
Area Served: Toronto
3 - 24 years
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330 Dupont St., Toronto, ON, M5R 1V9 Map
1-416-580-0771
Area Served: Toronto
All ages
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815 Danforth Avenue, Toronto, ON, M4J 1L2 Map
416-645-6000 x1100
Area Served: Toronto
6 years and up
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636 Kennedy Road, Toronto, ON, M1K 2B3 Map
416-967-1773
Area Served: Toronto
12 - 24 years
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2010 Eglinton Avenue, Toronto, ON, M6E 2K3 Map
416-394-2424
Area Served: Toronto
All ages
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4. Hospital Emergency Department

Is there an emergency such as medical or mental health emergency? If less intense options (e.g. calling a crisis line) are not possible or haven't helped, then it may be helpful to visit the local hospital Emergency Department. Typical mental health emergencies include:

* thoughts of suicide to the point where the person requires emergency help to keep them from ending their life; 

* manic episode or psychosis where a person is behaving in an irrational way with inability to function. 

 

Publicly Funded / Free Services

3560 Bathurst Street, Toronto, ON, M6A 2E1 Map
416-785-2500
Area Served: Toronto
All ages
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1001 Queen Street West, Toronto, ON, M6J 1H4 Map
416-535-8501
Area Served: Toronto
All ages
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ON, Canada
416-535-8501
Area Served: Toronto
All ages
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4001 Leslie Street, Toronto, ON, M2K 1E1 Map
416-756-6000
Area Served: Toronto
All ages
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ON, Canada
416-438-2911
Area Served: Toronto
All ages
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30 The Queensway, Toronto, ON, M6R 1B5 Map
416-530-6000
Area Served: Toronto
All ages
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30 Bond Street, Toronto, ON, M5B 1W8 Map
416-360-4000
Area Served: Toronto
All ages
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2075 Bayview Avenue, Toronto, ON, M4N 3M5 Map
416-480-6100
Area Served: Toronto
14 years and up
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200 Elizabeth Street, Toronto, ON, M5G 2C4 Map
416-340-3111
Area Served: Toronto
All ages
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101 Humber College Blvd, Etobicoke, ON, M9V 1R8 Map
416-494-2120
Areas Served: Toronto, Peel Regional Municipality
All ages
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5. Emergency Shelter and Housing

There are various shelters that people can use when they have no place to go.

 

Emergency shelters are places for people to live temporarily when they don't have a place to stay. Emergency shelters (such as women's shelters) are primarily meant for those fleeing an abusive relationship, sexual abuse or domestic violence. Some shelters limit their clientele by gender or age.

 

Homeless shelters are temporary places to stay, usually meant for homeless people. Usually located in downtown areas, they are similar to emergency shelters. The main difference is that homeless shelters are usually open to anyone, without regard to the reason for need. Some shelters limit their clientele by gender or age.

Publicly Funded / Free Services

20 Gerrard Street East, Toronto, ON, M5B 2P3 Map
416-598-4898 x4165934849
Area Served: Toronto
All ages
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552 Adelaide Street West, Toronto, ON, M5V 3W8 Map
416-504-3563
Area Served: Toronto
All ages
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145 Queen Street East, Toronto, ON, M5A 1S1 Map
416-364-8228
Area Served: Toronto
All ages
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301 Broadview Avenue, Toronto, ON, M4M 2G8 Map
416-463-1481
Area Served: Toronto
18 - 65 years
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14 Vaughan Road, Toronto, ON, M6G 2N1 Map
416-652-0334
Area Served: Toronto
All ages
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56 Aberfoyle Crescent, Toronto, ON, M8X 2W4 Map
416-248-2050
Area Served: Toronto
All ages
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25 Charles Street East, Toronto, ON, M4Y 1R9 Map
416-922-0628
Area Served: Toronto
All ages
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502 Spadina Avenue, Toronto, ON, M5S 2H1 Map
416-923-8872
Area Served: Toronto
All ages
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87 Pembroke Street, Toronto, ON, M5A 2N9 Map
416-967-6060
Area Served: Toronto
All ages
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636 Kennedy Road, Toronto, ON, M1K 2B3 Map
416-967-1773
Area Served: Toronto
12 - 24 years
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365 Spadina Ave., Toronto, ON, M5T 2G3 Map
416-929-9614
Area Served: Toronto
Up to 24 years
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6. Women's Shelters

Women's shelters are places where women (and their children) can go to stay, and are typically for women fleeing domestic violence from their partners or spouses. Women's shelters offer safe, temporary housing and usually other services to enable a return to independent living such as counselling and referrals to community resources.

Publicly Funded / Free Services

145 Queen Street East, Toronto, ON, M5A 1S1 Map
416-364-8228
Area Served: Toronto
All ages
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131 Bloor Street West, Toronto, ON, M5S 1R8
416-924-1411
Area Served: Toronto
All ages
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2238 Dundas Street West, Toronto, ON, M6R 3B5 Map
416-533-8538
Area Served: Toronto
All ages
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87 Pembroke Street, Toronto, ON, M5A 2N9 Map
416-967-6060
Area Served: Toronto
All ages
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140 Islington Avenue, Toronto, ON, M8V 3B6 Map
416-252-7949
Area Served: Toronto
All ages
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2010 Eglinton Avenue, Toronto, ON, M6E 2K3 Map
416-394-2424
Area Served: Toronto
All ages
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ON, Canada
613-680-5119
Area Served: Canada
All ages
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Something missing from our directory? Help your community by suggesting a resource!
Can't find what you were looking for? Contact an information and referral service.
Resource Lists by Other Organizations
Community Resource Connections of Toronto (CRCT)
Catchment: Toronto
Finding mental health services can be complicated, especially for newcomers. This guide for newcomers helps with navigating and finding mental health services in Toronto.
Posted: Jun 21, 2015
Language: EN
Catchment: Ontario
List of aboriginal mental health services in Ontario created by the Ontario Aboriginal Health Advocacy Initiative (OAHAI).
Posted: Sep 16, 2015
Language: EN
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