Ottawa-Carleton, ON
Youth Services Bureau of Ottawa (YSB)
The Youth Services Bureau of Ottawa serves youth aged 12 and older. We focus on youth with difficulties affecting their physical and/or emotional well-being and development. We support youth in making positive health and lifestyle decisions.Services include:
* Mental Health Services
* Community Services
* Youth Engagement*
*Youth Employment
* Youth Justice Services
2675 Queensview Drive
Ottawa, ON, K2B 8K2
613-729-1000
613-260-2360 (Crisis Line)
Ages served: Up to 20 years
Languages served: English, French
Fees: None
Area Served: Ottawa-Carleton

Programs/Services Include...

24/7 Crisis Line
We’ve all had a crisis. Whether you’re stressed, depressed, or just can’t take it anymore—you are not alone. The Youth Services Bureau’s 24/7 Crisis Line is here for you.

Whatever the problem, you can talk to someone who understands and who wants to help you. No one should ever suffer alone, which is why we’ve made it easy for you to get in touch with us. We’re just one call away.


How to access the service

The 24/7 Crisis Line service is for children and youth ages 18 and under, who are experiencing a crisis, and for parents, guardians, caregivers, friends or service providers who are concerned about a young person in crisis.

Service Hours: 24 hours a day, 7 days a week, 365 days a year

Help may include:

* Supportive listening
* Immediate crisis counselling on the phone
* Information on resources and service providers in your community
* Referrals to child and youth service providers in your community
* A home-based intervention (in Ottawa only)
* Short-term follow-up service

Mobile interventions: Monday – Friday: 4:30 p.m. to midnight; Saturday and Sunday: 11:00 a.m. to 11:00 p.m.

The Residential Crisis Service is included in the continuum of services and is available for youth ages 12 to 15, for a stabilizing period of up to five days. A crisis alert and follow‑up program is also offered for professionals in the community.

For more information
Call us at 1-877-377-7775 or 613-260-2360

Integrated Crisis Services Coordinator: Diane Martin
Phone: 613-562-3004 ext. 244

Residential Crisis Coordinator: Deb Logue
Phone: 613-722-4802 ext. 500
Physical address not provided
613-260-2360
1-877-377-7775 (Toll Free)
Ages served: Up to 21 years
Languages served: English, French
Fees: None
Local
Centre Éducatif / Day Treatment Program
The Centre Éducatif is a day treatment program for francophone youth (aged 12 to 15) whose behaviours and actions interfere with their academic success. Youth may demonstrate opposition, defiance, physical and/or verbal aggressiveness, may have damaged property, or exhibited runaway behaviours.
Teachers create individualized learning plans based on the youth’s specific needs, while remaining within the guidelines of the Ontario curriculum. The centre’s program also includes a range of specialized individual counselling sessions in order to address issues such as:

* Anger management
* Stress management
* Social skills
* Self esteem
* Problem solving
* Communication
* and other based on needs


Our staff work with individuals, families and communities toward the common goal of helping youth get back into a regular academic environment. While length of stay depends on the youth's needs and progress, youth typically stay involved in the day treatment program for 18 to 24 months.

How to access the program
This program is available by referral only to francophone youth within the school Board boundaries of both: Le Conseil des écoles publiques de l’Est de l’Ontario or Le Conseil des écoles catholiques de langue française du centre Est. School officials may submit referral requests to the Coordinated Access Committee of Ottawa. To be eligible, the youth and family must demonstrate a willingness to be actively involved in the change process.

Contact: Liette Duguay
Phone: 613-789-7222
Fax: 613-789-1568
Physical address not provided
613-789-7222
613-260-2360 (Crisis Line)
Ages served: 12 - 15 years
Languages served: French
Fees: None
Local
Drop-In Services, Youth Services Bureau
Provides a safe place for youth 12-20 years of age, who have complex needs and are homeless, unstably housed or living on the street. Services are
delivered within a value-based framework. The seven values are choice, respect for differences, woman-positive, diversity-positive, accountability, accessibility, power with vs. power over, safety.

Open 365 days a year: Mon – Fri.: 12:00 pm to 6:00 pm and Sat and Sun.: 1:00 pm to 6:00 p.m.
147 Besserer Street
Ottawa, ON, K1N 6A7
Unavailable
Ages served: 12 - 20 years
Languages served: English, French
Fees: None
Local
Housing Plus
Helps youth aged 16 to 20 to find and maintain safe and appropriate housing, whether it be immediate access to emergency shelters or longer-term solutions.
147 Besserer
Ottawa, ON, K1N 6A7
613-241-7913 x331
Ages served: 16 - 21 years
Languages served: English, French
Fees: None
Local
La Relance
La Relance

This support program is offered to grade 7 to 12 francophone students who have been expelled or are under long‑term suspension (six or more days) from any school in Le Conseil des écoles publiques de l’Est de l’Ontario or Le Conseil des écoles catholiques de langue française du centre Est.

This is a two-part program. Students get the support of a teacher and an educational assistant for the academic part, as well as help from a youth and family counsellor for the clinical part. The goal of the program is to help these expelled or suspended students return to their original school or enrol in another local school — and to do so successfully.


How to access the program

Offered in partnership with Le Conseil des écoles publiques de l’Est de l’Ontario and Le Conseil des écoles catholiques de langue française du centre Est, this program is available by referral only to francophone students residing in Ottawa and attending a school in one of the above-named French language school boards. School officials may submit referral requests directly to the program coordinator.
Ottawa, ON
613-789-7222
Ages served: All ages
Languages served: French
Fees: None
Local
Long Term Housing Program
The long-term housing program is a stepping stone towards true independence. Recognizing that youth who have experienced significant difficulties during childhood or adolescence often require more than just a roof over their head, this program provides participants with access to affordable housing and to the support and services they require to make the transition to independent living.

Each tenant is assigned to a case manager who works with them to identify their needs and connect them with the appropriate services. Counsellors provide crisis intervention support, individual counselling, referrals to other community services and help setting and achieving personal goals, such as attending school or finding a job.

Every building has an active Tenant Resource Team that works to provide opportunities for tenants to get involved with their peers in an environment that respects and welcomes diversity. Activities may include seasonal celebrations, sports, movie nights, community kitchens, cultural celebrations, drag shows, queer nights, community gardening and youth engagement.

The long-term housing program has one-bedroom, two-bedroom and bachelor units available in buildings in the east, west and central Ottawa. All buildings are accessible via public transit. Rent is affordable, or geared to income (non-profit).

How to access the program
Online, or in-person: Youth aged 16 to 21 who require support to live independently can get more information about the program and how to apply in person at the Drop-in or by contacting the program coordinator at the number below. Paper applications are available through the Downtown Services and Drop-in (147 Besserer).

Contact: Lisanne Ranger
2675 Queensview Dr.
Ottawa, ON, K1N 8R3
613-288-1343 x223
Ages served: 16 - 20 years
Languages served: English, French
Fees: None
Local
One on One Anger Management Program
The Anger Management Program consists of four individual meetings involving the active participation of the youth. The program is designed to help the youth identify that anger is an emotion that can be managed through different techniques such as self-talk and challenging distorted thinking.

Probation Services, or other Youth Justice Service Providers interested in having this anger management program offered to young people involved with the Youth Criminal Justice Act (YCJA), can contact the Youth Services Bureau (William E. Hay Centre)
Ages served: 12 - 20 years
Languages served: English, French
Fees: None
Local
Programme REPÈRE
The REPÈRE program offers youth 16 to 18 years old an alternative way of learning. Youth participating in the program have the support of a multidisciplinary team, as well as opportunities to get involved in the community and experience a co-op placement.
Ottawa, ON
613-789-7222
Ages served: All ages
Languages served: French
Fees: None
Local
Spectrum: LGBTQ and Community Youth Group
Workshops, discussions, counselling, art collaborations and more! We are proudly accessible!
147 Besserer
Ottawa, ON
613-241-7788 x409
Ages served: All ages
Languages served: English
Fees: None
Local
Transitional Housing Program for young men
Provides youth who identify as men or gender queer*, who are 16 to 20 years of age, with semi-independent, supportive, affordable, semi-furnished bachelor apartments for up to one year. Staff are available 24/7 and provide support through goal planning, crisis counselling, life skills, referrals and connections to community resources.
147 Besserer St
Ottawa, ON
613-907-8975
Ages served: All ages
Languages served: English, French
Fees: None
Local
Transitional Housing Program for Young Women
Supportive housing for youth aged 16 to 20. Semi-independent, supportive, affordable, semi-furnished bachelor apartments for up to one year. Staff is available 24/7 and provide support through goal planning, crisis counselling, life skills, referrals and connections to community resources. Welcome to youth who identify as women or gender queer.
Ottawa, ON
613-789-8220
Ages served: 16 - 21 years
Languages served: English, French
Fees: None
Local
Young Men's Emergency Shelter
This program offers young men aged 12 to 20 immediate access to safe housing. Open 365 days a year, the Young Men’s Shelter is always ready to welcome youth with nowhere else to turn. But the shelter is much more than a place to stay. Support is also available 24 hours a day. The shelter has 30 beds and offers both emergency shelter and transitional housing for up to a year.

Each participant discusses his unique situation with staff at the shelter, who work with him to identify his needs and connect him with the services he may need to achieve independence. Young men who lack family support are connected with youth workers who help them develop a full “community plan” and get the skills they need to live independently.

While participating in programs designed to help young men set goals and work towards them is encouraged, it is not necessary. All youth have the choice simply to have their basic living needs met, or to pursue opportunities to secure long-term housing and improve their lives.

The shelters also help young people remain healthy by offering information on sexual health and addictions, within a safe and non-judgmental environment.

For young men aged 16 to 21, transitional housing is offered for stays of up to one year. These units give youth the opportunity to live semi-independently while they work towards their goals.


How to access the program
Young men in need of a place to stay can call the Young Men’s Shelter directly to inquire about availability. The shelter is centrally located.
Confidential Information protégé
Ottawa, ON
613-907-8975
Ages served: 12 - 20 years
Languages served: English, French
Fees: None
Local
Young Women's Emergency Shelter
Emergency housing for young women (aged 12-20), 365 days of the year, 24 hours a day, staffed by an all-woman team. The shelter has 30 beds and offers both emergency shelter and transitional housing for up to a year. We are a woman positive, lesbian/ bisexual/ transgender positive and culturally sensitive environment that provides a safe place for all young women.
Ottawa, ON
613-789-8220
Ages served: 12 - 20 years
Languages served: English, French
Fees: None
Local
Youth Health Clinic
Street-involved youth have complex health needs, but getting the health services they need isn’t always easy. Youth can meet with a nurse practitioner and be treated for most minor injuries, ailments or health concerns, or be referred to other medical professionals. The clinic provides young people with a convenient and youth-friendly place to get medical treatment, an alternative to emergency room visits. Preventative dental services, such as teeth cleanings, are also offered free of charge. No health card required.
147 Besserer St
Ottawa, ON
613-241-7913 x222
Ages served: All ages
Languages served: English, French
Fees: None
Local
Youth Mental Health Court Worker
Recently suggested updates to this listing
are currently under review
The Youth Services Bureau of Ottawa promotes change in youth to enable them to become productive members of their community and attain their full personal potential. We promote intervention strategies which are readily accessible, immediate and least intrusive and coordinate appropriate resources by working collaboratively with other service providers.

The Youth Mental Health Court Outreach Program diverts transitional aged youth with serious mental health problems and in conflict with the law to community based mental health resources and services.
CORE RESPONSIBILITIES


Identifying, informing and facilitating individual plans to address the needs of the youth.

Organizing and negotiating completion of court-ordered psychiatric fitness assessments.

Expedite referrals to mental health services and community supports.

One to one counseling that will function as a short-term “bridge” between services.

Short-term follow-up to reduce barriers.
Physical address not provided
613-738-2104 x224
Ages served: All ages
Languages served: English, French
Fees: None
Prescott and Russell County
Youth Mental Health Walk-in Clinic
Are you having problems with a relationship, or a recent break-up? Too much fighting at home? Struggling with questions of sexual orientation or gender identity?

The Youth Mental Health Walk-in Clinic offers single counselling sessions for youth whose needs are more immediate. Often, one of the most difficult steps can be gathering enough courage to ask for help. Getting help sooner can make all the difference.

Is the Walk-in Clinic right for me?

* You are 12 to 20 years old—or the parent of a teen
* You think the solution is in your control
* You need reassurance that your reaction to a troubling situation is normal
* You can identify, with the help of a counsellor, helpful solutions, past successes, and reasonable expectations
* You are “stuck” in a feeling (anger, guilt, grief) towards a past event and are looking for ways to get “unstuck.”

A single counselling session may be enough to address your needs.

Benefits include:

* Feeling less worried
* Preventing a temporary problem from getting worse
* Feeling less isolated
* Knowing more about the available resources in the Ottawa region
* More ideas about how to manage the problem

The Walk-in is less likely to benefit you if:

* You are feeling suicidal right now or are actively suffering from a serious mental health diagnosis
* You need ongoing support to work through and escape the effects of abuse


How to access the Walk-in Clinic
Youth (aged 12 to 20) and parents can come to the Mental Health Hub during walk-in clinic hours.

Hours: Tuesdays and Thursdays, 12 noon to 8 pm (last appointment − 6 pm)


How to get there
We are located by the Lincoln Fields Transit Station. Bus #85 also passes directly in front of the Hub.
2nd floor-2301 Carling Avenue, corner of Richardson Ave
Ottawa, ON, K2B 7G3
613-562-3004
613-260-2360 (Crisis Line)
Ages served: 12 - 20 years
Languages served: English, French
Fees: None
Local
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This resource is listed under these topics

Addictions (including Drugs, Alcohol and Gambling)
Attention Deficit Disorders (ADD/ADHD)
Domestic Violence
Anger
Behaviour and Conduct Problems
Bullying
Depression
Eating Disorders including Anorexia and Bulimia
Technology Issues, including Internet, Cellphone, Social Media Addiction
Fetal Alcohol and Fetal Alcohol Spectrum Disorders (FASD)
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Last modified Aug 26, 2014 2:20pm
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