Waterloo Regional Municipality, ON
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Crisis and Emergency

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Refers to all programs that provide immediate assistance for people who are currently experiencing severe emotional distress; for any situation that is life-threatening, or poses harm to someone; or unable to cope with a problem that demands immediate attention. Crisis services help deal with the immediate crisis, and restore people back to their original (higher) level of function so that they can identify and deal with their problems.

You may also be interested in the following subheadings:

Publicly Funded / Free Services

A collaborative of agencies that provides wrap-around, seamless services to victims of domestic violence - all from a single location. Services ... more
400 Queen Street South, Kitchener, ON, N2G 1W7 Map
Area Served: Waterloo Regional Municipality
All ages
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Provides an assessment and stabilization inpatient unit to assess and treat children and adolescents 18 years and under who require the security and support of a 24 hour hospital setting. more
835 King St. West, Kitchener, ON, N2G 1G3 Map
519-749-4300 x2144
Area Served: Waterloo Regional Municipality
Up to 18 years
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Provides help and support to women who have been hurt or abused by their partner, and people who have been recently sexually assaulted. more
911 Queen’s Boulevard, Kitchener, ON, N2M 1B2 Map
519-749-6994
Area Served: Waterloo Regional Municipality
16 years and up
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Provides support and referral options to victims of crime and/or traumatic circumstances, in cooperation with Regional emergency service providers and ... more
200 Maple Grove Rd., Cambridge, ON, N3H 5M1 Map
519-585-2363
Area Served: Waterloo Regional Municipality
All ages
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1. Child Welfare including Children's Aid Society (CAS)

The child welfare / child protection system is a group of services that promote the well-being of children by protecting children from abuse or neglect, ensuring they are safe, and strengthening families so that they can successfully care for their children.

Publicly Funded / Free Services

Children's Aid Society for the Region of Waterloo. Services include: *Adoption Services *Community Education *Counselling/Referral Services *Crisis ... more
200 Ardelt Ave., Kitchener, ON, N2C 2L9 Map
519-576-0540
Area Served: Waterloo Regional Municipality
All ages
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Cultural and faith-based counselling is offered to clients who want to find healing by returning to their faith and cultural roots. By talking to a qualified ... more
65 Hanson Avenue, Kitchener, ON, N2C 2H6 Map
529-772-4399 x3
Area Served: Waterloo Regional Municipality
All ages
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The Ontario Association of Children's Aid Societies (OACAS) is a membership organization that represents 53 children's aid societies in Ontario, and is ... more
75 Front Street East 2nd Floor, Toronto, ON, M5E 1V9 Map
416-987-7725
Area Served: Ontario
All ages
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If you are a child or youth with a concern about your experiences with a service provider or feel that your rights may have been violated, or you need ... more
250 Davisville Avenue, Toronto, ON, M7A 1G2 Map
416-325-5669
Area Served: Ontario
Up to 21 years
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The Canadian Child Welfare Research Portal (CWRP) provides access to up-to-date research on Canadian child welfare programs and policies. The Portal is a ... more
3506 University Street, Montreal, QC, H3A 2A7 Map
Area Served: Canada
All ages
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Youth in Care Canada is a national, charitable organization driven by youth and alumni from child welfare authorities across Canada. YICC exists to voice the ... more
223 Main Street, Ottawa, ON, K1S 1C4 Map
613-327-4317
Area Served: Canada
All ages
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Private Practice Professionals and Commercial Businesses

At The Root Counselling
379 Queen St. South, Kitchener, ON, N2G 1W6 Map
519-804-1880
Area Served: Waterloo Regional Municipality
16 years and up
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Transformation Counselling
22 King St, Guelph, ON, N2J 1N8 Map
519-954-4900
Area Served: Waterloo Regional Municipality
Accepting patients: Yes
18 years and up
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Transformation Counselling
22 King St, Waterloo, ON, N2J 1N8
519-954-4900
Area Served: Waterloo Regional Municipality
Accepting patients: Yes
16 years and up
Add to Info Cart

2. Crisis Lines including Telephone, Online and Chat

Are you in a crisis? Crisis lines offer free, immediate and confidential one-on-one assistance to callers in need and usually operate 24 hours a day, 7 days a week. They are generally staffed by either paid professionals, or trained volunteers. They will listen, offer support and advice, and if necessary, will try to help the caller get connected to help in his/her community. 

Publicly Funded / Free Services

If your family has social, emotional and behavioural concerns, Camino can help. We provide programs and services for children, youth and families affected by ... more
400 Queen St. S, Kitchener, ON, N2G 1W7 Map
519-743-6333
Area Served: Waterloo Regional Municipality
All ages
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The CMHA, Waterloo Wellington branch, promotes the mental health of all and supports the recovery of people experiencing mental health issues in ... more
67 King St East, Kitchener, ON, N2G 2K4 Map
519-744-7645
Area Served: Waterloo Regional Municipality
All ages
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Here 24/7 is your front door to the addictions, mental health and crisis services provided by 12 agencies across Waterloo Wellington. All you need to do is ... more
ON, Canada
519-821-3582
Areas Served: Waterloo Regional Municipality, Wellington County
All ages
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Supports, in a non-judgemental way, those who have been sexually assaulted as children or as adults by providing free of charge: *24-hour crisis and support ... more
Special Services During Pandemics (e.g. COVID/Corona), Disasters and Related Emergencies
Counselling services and groups are being offered remotely during the pandemic.
151 Frederick St., Kitchener, ON, N2H 2M2 Map
519-571-0121
Area Served: Waterloo Regional Municipality
12 years and up
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We provide: *emotional support *crisis and suicide intervention *community information and referrals We serve individuals in Cambridge, Kitchener, Waterloo, Guelph and surrounding areas. more
Cambridge, ON, N3H 5C6 Map
519-658-5455 (Crisis Line)
Area Served: Waterloo Regional Municipality
All ages
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We are a local call center which offers a non-judgmental, confidential listening ear to anyone in need. We operate 24 hours a day, 7 days a week with the help ... more
ON, Canada
705-745-2273
Areas Served: Peterborough County, Durham Region, Kawartha Lakes (City of), Waterloo Regional Municipality
All ages
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Women's Crisis Services is a long standing not-for-profit charitable organization. The histories of both Haven House and Anselma House in Waterloo Region date back to 1978. more
700 Heritage Drive, Kitchener, ON, N2A 3N9 Map
519-741-9184
Area Served: Waterloo Regional Municipality
All ages
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Free, anonymous, confidential 24-hr telephone and TTY crisis telephone line to all women in the province of Ontario who have experienced any form of ... more
Toronto, ON, M5T 2W2 Map
416-863-0511
Area Served: Ontario
All ages
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Ontario-wide information and referral for people experiencing mental health and/or addiction issues. Service is provided 24/7/365 by toll-free telephone, ... more
ON, Canada
1-866-531-2600
Area Served: Ontario
All ages
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Distress Centres Ontario (DCO) is a non-profit association of community-based distress centres in Ontario.   If you are in distress or crisis and need ... more
700 Lawrence Avenue West, Toronto, ON, M6A 3B4 Map
416-486-2242
Area Served: Ontario
All ages
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Provincial support line for francophones. For women affected by violence. 24/7/365. Offers a listening ear, information, safety planning, information and ... more
Special Services During Pandemics (e.g. COVID/Corona), Disasters and Related Emergencies
Pratiquer la distanciation sociale, bien que ce soit une mesure de prévention contre la propagation du COVID-19, peut compromettre la sécurité des femmes et des enfants victimes de violence et/ou à risque de le devenir. Nous reconnaissons que les femmes et les enfants vivant dans la violence auront plus que jamais besoin de soutien durant une période incertaine comme celle-ci. Tu as besoin de parler? Fem’aide 1-877-336-2433 est toujours à l’écoute. Malgré des restrictions et adaptations à leurs services, les centres de femmes, y compris les maisons d’hébergement, peuvent aussi vous aider.
Toronto, ON, M5G 2P6
1-877-336-2433
Area Served: Ontario
16 years and up
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Good2Talk is a free, confidential and anonymous helpline providing professional counselling and information and referrals for mental health, addictions and ... more
ON, Canada
1-866-925-5454
Area Served: Ontario
16 - 30 years
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Métis Nation of Ontario (MNO) offers a 24-hour Mental Health and Addictions Crisis Line. Are you looking for culturally specific Métis health and ... more
66 Slater Suite, Ottawa, ON, K1P 5H1
Area Served: Ontario
All ages
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The Ontario Poison Centre in Toronto has been serving the general public and healthcare professionals throughout Ontario since 1979. Although the Poison ... more
555 University Avenue, Toronto, ON, M5G 1X8 Map
1-800-268-9017
Area Served: Ontario
All ages
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You deserve to be heard. We’re here to listen. A safe space to talk, 24 hours a day, every day of the year. Call or text 988. more
Canada
Area Served: Canada
All ages
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If you are FEELING SAD or DISTRESSED and want to talk, support is a phone call away. Service is available in Cree, Ojibway, Inuktitut, English and French. ... more
ON, Canada
1-855-242-3310
Area Served: Canada
All ages
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Kids Help Phone is Canada’s only bilingual phone and on-line counselling service for youth. It’s free, anonymous and confidential. Professional ... more
439 University Avenue, Toronto, ON, M5G 1Y8 Map
416-586-5437
Area Served: Canada
5 - 20 years
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Youthspace.ca offers emotional support and crisis intervention to youth in Canada under 30yrs. Our highly-trained volunteers are online every night (6 PM to ... more
Victoria, BC Map
Area Served: Canada
Up to 30 years
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Are you thinking about suicide? Talk Suicide is here to listen. Call 1-1-833-456-4566 toll-free, anytime – or text 45645 between from 4 pm to midnight EST. more
439 University Ave., Toronto, ON, M5G 1Y8 Map
1-833-456-4566 (Crisis Line)
Area Served: Canada
All ages
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Private Practice Professionals and Commercial Businesses

Transformation Counselling
22 King St, Guelph, ON, N2J 1N8 Map
519-954-4900
Area Served: Waterloo Regional Municipality
Accepting patients: Yes
18 years and up
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3. Walk-In Counselling

Looking for an appointment the same day, or within a few days? Walk-in counselling clinics provide counseling services, without a need to book a long time in advance. They can be helpful for many issues such as family conflict, stress, grief, depression, anxiety, relationship issues, separation, divroce or abuse. Most of the time, no appointment is required, though some clinics may require you to call ahead the same day to book appointments for that day. 

Publicly Funded / Free Services

If your family has social, emotional and behavioural concerns, Camino can help. We provide programs and services for children, youth and families affected by ... more
400 Queen St. S, Kitchener, ON, N2G 1W7 Map
519-743-6333
Area Served: Waterloo Regional Municipality
All ages
Add to Info Cart
Carizon specializes in children’s mental health, youth engagement and development, family violence services, individual and family counselling, parental ... more
400 Queen St. S., Kitchener, ON, N2G 1L2 Map
519-743-6333
Area Served: Waterloo Regional Municipality
All ages
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A not for profit, counselling agency committed to strengthening emotional and spiritual well-being. Individual, children, couples counselling, family ... more
470 Weber St, North, Waterloo, ON, N2L 6J2 Map
226-898-4016
Area Served: Waterloo Regional Municipality
All ages
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Provides centralized access for families and young people in Waterloo Region who are looking for assistance and services such as: *Centralized intake for all ... more
1770 King St. E, Kitchener, ON, N2G 2P1 Map
519-749-2932
Area Served: Waterloo Regional Municipality
Up to 18 years
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A multi-service agency offering counselling supports to individuals, couples and families in Waterloo Region. In addition to our counselling work we offer a ... more
480 Charles Street, East, Kitchener, ON, N2G 4K5 Map
519-884-0000 x222
Area Served: Waterloo Regional Municipality
All ages
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A joint initiative between Carizon and Lutherwood, Front Door provides centralized access for families and young people in Waterloo Region who are looking for ... more
1770 King Street East, Kitchener, ON, N2G 2P1 Map
519-749-2932
Area Served: Waterloo Regional Municipality
Up to 18 years
Add to Info Cart
Cultural and faith-based counselling is offered to clients who want to find healing by returning to their faith and cultural roots. By talking to a qualified ... more
65 Hanson Avenue, Kitchener, ON, N2C 2H6 Map
529-772-4399 x3
Area Served: Waterloo Regional Municipality
All ages
Add to Info Cart

Private Practice Professionals and Commercial Businesses

Transformation Counselling
22 King St, Guelph, ON, N2J 1N8 Map
519-954-4900
Area Served: Waterloo Regional Municipality
Accepting patients: Yes
16 years and up
Add to Info Cart
Transformation Counselling
22 King St, Guelph, ON, N2J 1N8 Map
519-954-4900
Area Served: Waterloo Regional Municipality
Accepting patients: Yes
18 years and up
Add to Info Cart
Transformation Counselling
22 King St, Waterloo, ON, N2J 1N8
519-954-4900
Area Served: Waterloo Regional Municipality
Accepting patients: Yes
16 years and up
Add to Info Cart

4. Hospital Emergency Department

Is there an emergency such as medical or mental health emergency? If less intense options (e.g. calling a crisis line) are not possible or haven't helped, then it may be helpful to visit the local hospital Emergency Department. Typical mental health emergencies include:

* thoughts of suicide to the point where the person requires emergency help to keep them from ending their life; 

* manic episode or psychosis where a person is behaving in an irrational way with inability to function. 

 

Publicly Funded / Free Services

Cambridge Memorial Hospital offers acute care services such as surgery, emergency care, birthing, women and children’s care, medical care, intensive care, ... more
700 Coronation Blvd., Cambridge, ON, N1R 3G2 Map
519-621-2330
Area Served: Waterloo Regional Municipality
All ages
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While Grand River Hospital has a rich history of quality care-giving, we believe our future will be even more impressive. Your community hospital will provide ... more
835 King St. West, Kitchener, ON, N2G 1G3 Map
519-742-3611
Area Served: Waterloo Regional Municipality
All ages
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St. Mary’s is an adult acute care hospital and Regional Cardiac Care Centre located in the heart of Kitchener, Ontario. We are proud to serve the residents of Waterloo Region and surrounding area. more
911 Queen’s Boulevard, Kitchener, ON, N2M 1B2 Map
519-744-3311
Area Served: Waterloo Regional Municipality
All ages
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5. Emergency Shelter and Housing

There are various shelters that people can use when they have no place to go.

 

Emergency shelters are places for people to live temporarily when they don't have a place to stay. Emergency shelters (such as women's shelters) are primarily meant for those fleeing an abusive relationship, sexual abuse or domestic violence. Some shelters limit their clientele by gender or age.

 

Homeless shelters are temporary places to stay, usually meant for homeless people. Usually located in downtown areas, they are similar to emergency shelters. The main difference is that homeless shelters are usually open to anyone, without regard to the reason for need. Some shelters limit their clientele by gender or age.

Publicly Funded / Free Services

The website of the Region of Waterloo has a list of shelters in the Waterloo Region. more
ON, Canada
Area Served: Waterloo Regional Municipality
All ages
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*Provides emergency shelter to youth between the ages of 16-24 who are experiencing homelessness in our community. *The agency operates two 24 hour shelter ... more
Cambridge, ON, N1R 8E3 Map
Area Served: Waterloo Regional Municipality
16 - 24 years
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A charitable human service agency that currently serves more than 42,000 low-income women, men, youth and children annually through 19 programs. Inspired by ... more
51 Charles St. E., Kitchener, ON, N2G 4R3 Map
519-742-8327
Area Served: Waterloo Regional Municipality
All ages
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The program strives to respond, in a meaningful way to the needs of the most abandoned of our city’s poor and homeless people. These needs include the basic ... more
ON, Canada
Area Served: Waterloo Regional Municipality
All ages
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Provides a complete range of preventative and supportive interventions for children, adolescents and their families who are coping with behavioural, emotional ... more
285 Benjamin Rd, Waterloo, ON, N2J 3Z4 Map
519-884-1470
Area Served: Waterloo Regional Municipality
Up to 18 years
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*Offers youth a safe alternative to living on the street. *Open 24/7 *Provides assistance with family reintegration, family support, runaway prevention, ... more
41 Weber St. W, Kitchener, ON, N2H 3Z1 Map
519-749-2450
Area Served: Waterloo Regional Municipality
12 - 15 years
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*Shelter for homeless young mothers *Provides a safe home for women between the ages of sixteen and up who are pregnant, or who have a child in their care, or ... more
109 Young Street, Kitchener, ON, N2H 4Z2 Map
519-571-0722
Area Served: Waterloo Regional Municipality
16 years and up
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*YWCA Kitchener-Waterloo's 60-bed emergency shelter for women (16 and older), transgendered people, and families who are homeless. *Parents of either gender ... more
84 Frederick St., Kitchener, ON, N2H 2L7 Map
519-744-0120
Area Served: Waterloo Regional Municipality
All ages
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To maintain the health and safety of street youth by providing hot meals, food hampers, clothing, hygiene products, crisis counseling, referrals and advocacy ... more
35 Sheldon Ave. N., Kitchener, ON, N2H 3M1 Map
519-742-2788
Area Served: Waterloo Regional Municipality
12 - 25 years
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Provides a broad range of mental health, legal, parenting, and abuse support programs geared at boys, men, fathers and their families. * Therapy & ... more
26 Mansur Terrace, Toronto, ON, M3J 3R1 Map
647-479-9611
All ages
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The ministry funds many programs and services to help women and their children live free of domestic violence. These programs and services are delivered ... more
ON, Canada
Area Served: Ontario
16 years and up
Add to Info Cart

6. Women's Shelters

Women's shelters are places where women (and their children) can go to stay, and are typically for women fleeing domestic violence from their partners or spouses. Women's shelters offer safe, temporary housing and usually other services to enable a return to independent living such as counselling and referrals to community resources.

Publicly Funded / Free Services

*Shelter for homeless young mothers *Provides a safe home for women between the ages of sixteen and up who are pregnant, or who have a child in their care, or ... more
109 Young Street, Kitchener, ON, N2H 4Z2 Map
519-571-0722
Area Served: Waterloo Regional Municipality
16 years and up
Add to Info Cart
Women's Crisis Services is a long standing not-for-profit charitable organization. The histories of both Haven House and Anselma House in Waterloo Region date back to 1978. more
700 Heritage Drive, Kitchener, ON, N2A 3N9 Map
519-741-9184
Area Served: Waterloo Regional Municipality
All ages
Add to Info Cart
The ministry funds many programs and services to help women and their children live free of domestic violence. These programs and services are delivered ... more
ON, Canada
Area Served: Ontario
16 years and up
Add to Info Cart
"We are a unified voice collaborating, educating and innovating for systemic change that ends violence against women making Canada a model for safety in ... more
ON, Canada
613-680-5119
Area Served: Canada
All ages
Add to Info Cart
Something missing from our directory? Help your community by suggesting a resource!
Can't find what you were looking for? Contact an information and referral service.
Resource Lists by Other Organizations
Catchment: Waterloo Regional Municipality
Posted: Jun 12, 2012
Language: EN
Catchment: Waterloo Regional Municipality
Posted: Jul 11, 2012
Language: EN
Catchment: Waterloo Regional Municipality
Local resource book for those living, working or supporting someone with a disability.
Posted: Aug 29, 2012
Language: EN
Catchment: Central West
A directory of resources, organizations and services in Waterloo Region, Wellington County, and Dufferin County.
Posted: Jul 19, 2012
Language: EN
Catchment: Ontario
List of aboriginal mental health services in Ontario created by the Ontario Aboriginal Health Advocacy Initiative (OAHAI).
Posted: Sep 16, 2015
Language: EN
Children's Mental Health Ontario (CMHO)
Catchment: Ontario
CMHO has list of child/youth mental health services for communities throughout Ontario.
Posted: Sep 1, 2020
Language: EN
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