Ottawa-Carleton, ON

Key Resources in Ottawa-Carleton, ON

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Introduction

Everyone wants to be happy, content and healthy. Unfortunately, anyone can become stressed, overwhelmed, or have problems with moods, feelings and behaviours. Common mental health problems include anxiety, depression, eating disorders and addictions. Fortunately, help is available.

 

This guide has more information about the types of mental health help, supports and services that may be helpful for you, a family member or loved one.

Crisis Lines including Telephone, Online and Chat

Crisis lines offer free, immediate and confidential one-on-one assistance to callers in need and usually operate 24 hours a day, 7 days a week. They are generally staffed by either paid professionals, or trained volunteers. They will listen, offer support and advice, and if necessary, will try to help the caller get connected to help in his/her community. 

All ages
613-722-6914
1-866-996-0991 (Toll Free)
16 years and up
613-238-3311
Up to 21 years
613-260-2360
1-877-377-7775 (Toll Free)
All ages
613-234-2266 x24
TTY: 613-725-1657
16 years and up
613-562-2334
613-562-2333 (Crisis Line)
TTY: 613-562-3860
5 - 20 years
416-586-5437
800-668-6868 (Crisis Line)
All ages
1-866-531-2600
1-866-531-2600 (Toll Free)
1-866-531-2600 (Crisis Line)
All ages
613-741-6433 x18005679699
All ages
416-863-0511
1-866-863-0511 (Toll Free)
TTY: 1-866-863-7868
All ages
416-486-2242
16 years and up
1-877-336-2433
1-877-336-2433 (Toll Free)
1-877-336-2433 (Crisis Line)
TTY: 1-866-860-7082
Fax: 1-613-241-8435
16 - 30 years
1-866-925-5454
All ages
1-800-268-9017 x4168135900
All ages
403-245-3900
All ages
1-855-242-3310
1-855-242-3310 (Crisis Line)

Hospital Emergency Department

Going to the Emergency Department of your local hospital is helpful for crises and emergency situations such as thoughts of suicide or homicide (thoughts of seriously harming oneself or others); conditions such as psychosis or mania.

16 years and up
613-746-4621
16 years and up
613-722-7000
TTY: 613-761-4024
All ages
613-721-2000
Up to 17 years
613-737-7600

Emergency Shelter and Housing

There are various shelters that people can use when they have no place to go: 

 

1) Emergency shelters are places for people to live temporarily when they don't have a place to stay. Emergency shelters (such as women's shelters) are primarily meant for those fleeing an abusive relationship, sexual abuse or domestic violence. Some shelters limit their clientele by gender or age.

 

2) Homeless shelters are temporary places to stay, usually meant for homeless people. Usually located in downtown areas, they are similar to emergency shelters. The main difference is that homeless shelters are usually open to anyone, without regard to the reason for need. Some shelters limit their clientele by gender or age.

All ages
866-261-9799
TTY: 613-580-2401
All ages
613-233-2243
All ages
613-234-8511
613-234-5181 (Crisis Line)
TTY: 613-234-5393
All ages
613-741-5590
All ages
613-741-5590
All ages
613-241-2818
Up to 24 years
613-749-2491
Up to 21 years
613-260-2360
1-877-377-7775 (Toll Free)
16 - 21 years
613-241-7913 x331
All ages
1-800-668-4663 x24

Child Welfare including Children's Aid Society (CAS)

Is there a child or youth (i.e. someone aged 0-16) who is at risk of being neglected (or abused) due to the current situation? If so, contact the local child welfare agency (aka child protective services). You can let them know about your concerns, so that they may be able to provide suggestions and possible resources to help with the situation.

Up to 16 years
613-747-7800
All ages
613-831-1105
Up to 21 years
1-800-263-2841
TTY: 416-325-2648
All ages
613-230-8945 x18007907074

Information and Referral Services

Looking for help? Not certain where to start? You can always start by calling an Information and Referral Service. They can provide information about what services and supports are out there, and help connect you to those services and supports.

All ages
613-241-4636 x211
1-877-761-9076 (Toll Free)
TTY: 1-866-540-0565
Up to 24 years
613-321-3211
1-855-775-7005 (Toll Free)
5 - 20 years
416-586-5437
800-668-6868 (Crisis Line)
All ages
613-310-2222
All ages
1-800-565-8603
1-800-565-8603 (Toll Free)
1-800-565-8603 (Crisis Line)
All ages
1-866-531-2600
1-866-531-2600 (Toll Free)
1-866-531-2600 (Crisis Line)
All ages
613-580-6744
TTY: 613-580-9656
All ages
613-741-6025
613-745-4818 x6137453665 (Crisis Line)
TTY: 613-741-3556
Fax: 613-741-7029
All ages
613-596-5626
TTY: info@nrocrc.org
All ages
613-829-9777
16 years and up
613-562-2334
613-562-2333 (Crisis Line)
TTY: 613-562-3860
All ages
416-324-4100
All ages
613-748-1788
All ages
613-247-1600
Fax: 613-247-1611
All ages
613-722-2225 x352

Family Physicians

Family physicians provide a great deal of mental health services for their patients, in addition to standard medical care. In cases where a patient requires more specialized care, a family physician can provide help on where to go for additional help and support.

All ages
416-967-2603
1-800-268-7096 (Toll Free)
All ages
1-800-445-1822
12 - 20 years
613-729-1000
613-260-2360 (Crisis Line)
16 years and up
613-730-0264

Addictions (including Drugs, Alcohol and Gambling)

"Addictions" refers to problems using drugs or alcohol or other problem behaviours. Gambling can also be addictive and can cause severe financial, emotional, and relationship problems.

All ages
1-800-565-8603
1-800-565-8603 (Toll Free)
1-800-565-8603 (Crisis Line)
All ages
1-888-230-3505
1-888-230-3505 (Toll Free)
1-888-230-3505 (Crisis Line)
13 - 21 years
613-594-8333
16 years and up
613-722-6521
18 years and up
613-563-0363
TTY: 613-563-2995
12 years and up
613-741-2523
1-877-654-0990 (Toll Free)
15 years and up
1-877-239-0096 (Toll Free)
All ages
613-786-1060
All ages
1-888-811-3887 (Toll Free)
55 years and up
613-233-5430
1-877-795-8442 (Toll Free)
All ages
613-860-3431
18 years and up
613-730-7319
All ages
613-567-3271
18 years and up
613-233-0353
All ages
613-723-8484

Self-help, Mutual Aid and Support Groups

Self-help, mutual aid and support groups are non-profit, voluntary organizations which provide support to individuals who share a common experience.

 

As defined by the International Network of Mutual Help centres, self-help groups are non-profit; open to members of the general public who share a common experience; meet face-to-face on a regular, ongoing basis, and are open to new members; provide mutual support through discussion and sharing of information and experiences. Members use their individual strengths to support each other, and can use their collective strengths to promote social change; Run by and for group members. Although professional (health care) providers may participate at the request of the group, their role stays that of a consultant.

Mental Health in General

13 years and up
613-745-7774
All ages
613-563-4818
16 years and up
613-744-2244
18 years and up
613-526-5406
18 years and up
613-710-6772
All ages
1-888-530-6777 (Toll Free)
Up to 24 years
613-321-3211
1-855-775-7005 (Toll Free)
All ages
613-798-5862
18 years and up
613-567-4379
1-877-550-4879 (Toll Free)
All ages
613-247-1600
Fax: 613-247-1611
Up to 24 years
613-749-2491
All ages
613-321-2825
All ages
416-921-2109
1-888-234-7054 (Toll Free)

Addictions (including Drugs, Alcohol and Gambling)

All ages
613-860-3431
18 years and up
780-318-6355
13 years and up
613-745-7774
All ages
613-567-3271
16 years and up
613-744-2244
15 years and up
1-877-239-0096 (Toll Free)
All ages
1-888-811-3887 (Toll Free)
Up to 24 years
613-321-3211
1-855-775-7005 (Toll Free)
All ages
613-798-5862
18 years and up
613-567-4379
1-877-550-4879 (Toll Free)
All ages
613-786-1060
All ages
613-247-1600
Fax: 613-247-1611
Up to 24 years
613-749-2491
All ages
416-921-2109
1-888-234-7054 (Toll Free)
All ages
613-723-8484
All ages
Unavailable

Anxiety

13 years and up
613-745-7774
16 years and up
613-744-2244
18 years and up
613-526-5406
18 years and up
612-526-5406
16 years and up
Unavailable
18 years and up
613-710-6772
Up to 24 years
613-321-3211
1-855-775-7005 (Toll Free)
All ages
613-798-5862
18 years and up
613-567-4379
1-877-550-4879 (Toll Free)
All ages
613-247-1600
Fax: 613-247-1611
All ages
613-729-6761
TTY: 1-877-308-3843
All ages
416-921-2109
1-888-234-7054 (Toll Free)
All ages
1-514-489-1007
All ages
519-824-5565
All ages
705-386-8788
1-888-406-4663 (Toll Free)

Depression

13 years and up
613-745-7774
16 years and up
613-744-2244
18 years and up
613-526-5406
18 years and up
612-526-5406
All ages
613-565-2467 x410
TTY: 613-725-6175
18 years and up
613-710-6772
Up to 24 years
613-321-3211
1-855-775-7005 (Toll Free)
All ages
613-722-9238
All ages
613-798-5862
18 years and up
613-567-4379
1-877-550-4879 (Toll Free)
All ages
613-247-1600
Fax: 613-247-1611
All ages
416-921-2109
1-888-234-7054 (Toll Free)
All ages
416-486-8046
1-888-486-8236 (Toll Free)
Fax: 416-486-8127
All ages
1-514-489-1007
All ages
519-824-5565
All ages
705-386-8788
1-888-406-4663 (Toll Free)

Schizophrenia and Psychosis

13 years and up
613-745-7774
16 years and up
613-744-2244
18 years and up
613-710-6772
Up to 24 years
613-321-3211
1-855-775-7005 (Toll Free)
18 years and up
613-567-4379
1-877-550-4879 (Toll Free)
All ages
416-921-2109
1-888-234-7054 (Toll Free)
All ages
1-800-499-6367 x4164496830
All ages
1-514-489-1007
All ages
519-824-5565
All ages
705-386-8788
1-888-406-4663 (Toll Free)
All ages
1-204-786-1616
1-800-263-5545 (Toll Free)
All ages
Unavailable

Eating Disorders including Anorexia and Bulimia

18 years and up
780-318-6355
13 years and up
613-745-7774
16 years and up
613-744-2244
All ages
613-820-5669
All ages
613-798-5862
18 years and up
613-567-4379
1-877-550-4879 (Toll Free)
All ages
416-921-2109
1-888-234-7054 (Toll Free)
All ages
1-514-489-1007
All ages
519-824-5565
All ages
Unavailable

Autism and Autism Spectrum Disorders

All ages
613-230-6305 x22
16 years and up
613-230-6305
1-855-638-5649 (Toll Free)
13 years and up
613-745-7774
All ages
613-741-8255
16 years and up
613-744-2244
All ages
613-830-4196 x300
Fax: 613-830-4196
All ages
613-721-1500
All ages
416-246-9592
All ages
416-921-2109
1-888-234-7054 (Toll Free)
All ages
519-695-5858
All ages
613-789-8943
All ages
1-514-489-1007
All ages
519-824-5565

Learning Disorders

All ages
613-853-6539
13 years and up
613-745-7774
16 years and up
613-744-2244
All ages
613-798-5862
18 years and up
613-567-4379
1-877-550-4879 (Toll Free)
All ages
416-921-2109
1-888-234-7054 (Toll Free)
All ages
416-929-4311
Fax: 416-929-3905
All ages
Unavailable
All ages
1-514-489-1007
All ages
613-238-5721
TTY: 1-877-238-5322
All ages
Unavailable

Counselling and Therapy

Counselling and therapy can be helpful for dealing with a wide variety of issues (e.g. stress and coping, relationship problems) and mental health conditions (e.g. depression, anxiety, etc.)

12 - 20 years
613-729-1000
613-260-2360 (Crisis Line)
6 years and up
613-233-8478
TTY: 613-233-1866
3 years and up
613-729-8454 x0
All ages
613-725-3601
All ages
613-727-4723 x7200
All ages
613-256-6912
All ages
613-520-6608
TTY: 613-520-3937
Up to 18 years
613-789-2240
613-260-2360 (Crisis Line)
16 years and up
613-789-8096
1-877-336-2433 (Crisis Line)
TTY: 1-866-860-7082
All ages
613-562-5289
Fax: 613-562-5169
All ages
613-745-5963
1-877-542-2294 (Toll Free)
All ages
613-563-2437

Psychiatrists

Psychiatrists are medical doctors who have received specialized training in diagnosis and treatment of mental health conditions (such as psychotherapy and medication treatment). Some work in hospitals or mental health agencies. They may also work  on their own in "private practice." Because physicians are publicly-funded, one does not need to pay any fees to see a psychiatrist, even for those in private practice.

 

Looking for a psychiatrist? The best way to see a psychiatrist is to speak to your family doctor to ask about whether seeing a psychiatrist would be helpful. Seeing a psychiatrist requires a referral from your physician.

 

Looking for a list of psychiatrists in your area? Unfortunately, because demand for psychiatrists is so high, and they are relatively few, it is very difficult to find any lists of psychiatrists. The best option is usually to contact the medical licensing body for whichever province you are in (for example, in Ontario, you would contact the College of Physicians and Surgeons of Ontario.)

 

Consider seeing a psychologist instead! Psychologists are similar to psychiatrists as they can both provide mental health assessment, diagnosis and treatment. Although psychologists do not treat using medications, the good news is for most conditions, non-medication treatments make a huge difference, such that many times, medications are not even required.  View psychologists in your area.

All ages
613-831-6606
16 years and up
613-722-7000
TTY: 613-761-4024
All ages
613-722-6521 x6270
1-877-683-4403 (Toll Free)
Up to 17 years
613-737-7600
16 years and up
613-722-6521
All ages
613-747-3235
All ages
416-967-2603
1-800-268-7096 (Toll Free)
All ages
613-234-2815

Psychologists and Psychological Associates

Psychologists and psychological associates help people solve problems with mood, behaviour or relationships. They perform assessment of, and provide diagnoses and treatment of mental health difficulties for children, adults, couples, and families who present with cognitive, emotional and behavioural challenges. They also perform psychoeducational testing for individuals with learning difficulties. They may use therapies such as cognitive behaviour therapy (CBT), behavioural therapies.

 

They may work as part of an agency, or in "private practice" (which means they will require payment from the client, or the client's private or work insurance).

All ages
613-237-2144
All ages
Unavailable
Up to 18 years
613-789-2240
613-260-2360 (Crisis Line)
All ages
613-562-5289
Fax: 613-562-5169
16 years and up
613-722-7000
TTY: 613-761-4024
All ages
613-722-6521 x6270
1-877-683-4403 (Toll Free)
All ages
438-321-1564 x4504587271
All ages
613-831-1105
All ages
613-722-2225 x352
16 years and up
1-877-677-6532
Up to 17 years
613-737-7600

Social Workers

Social workers help people to deal with problems in their personal, family or work life. They help by providing counselling or therapy, or by helping people find necessary resources. Social workers can work in many settings, including family services agencies, children's aid agencies, hospitals, and schools. Many social workers also work in private practice.

6 years and up
613-233-8478
TTY: 613-233-1866
Up to 18 years
613-789-2240
613-260-2360 (Crisis Line)
13 - 21 years
613-594-8333
All ages
613-741-6025
613-745-4818 x6137453665 (Crisis Line)
TTY: 613-741-3556
Fax: 613-741-7029
16 years and up
613-722-7000
TTY: 613-761-4024
All ages
438-321-1564 x4504587271
All ages
613-247-1600
Fax: 613-247-1611
All ages
613-722-2225 x352
All ages
613-565-5885
12 - 20 years
613-729-1000
613-260-2360 (Crisis Line)
12 - 20 years
613-562-3004
613-260-2360 (Crisis Line)
All ages
613-745-5525
1-800-538-0520 (Toll Free)
Up to 17 years
613-737-7600

Psychotherapists

Psychotherapists provide psychotherapy (aka "talk therapy") and help individuals with difficulties by listening and giving support. 

 

Special training is required in order to become a psychotherapist.

 

Various types of professionals such as Social Workers or Psychologists provide psychotherapy, and can thus be viewed as being psychotherapists as well. 

All ages
613-237-1099
1-877-765-5565 (Toll Free)
All ages
Unavailable
All ages
905-936-3338
1-800-267-2638 (Toll Free)
6 years and up
613-233-8478
TTY: 613-233-1866
3 years and up
613-729-8454 x0
18 years and up
613-563-0363
TTY: 613-563-2995
All ages
613-563-2437
All ages
613-237-7427
1-800-611-4755 (Toll Free)
18 years and up
613-230-2372
18 years and up
613-730-7319
All ages
613-725-3601 x117
All ages
613-596-5626
TTY: info@nrocrc.org

Finances and Money

This section has resources about finances, money, grants, subsidies and other related information. This is not an exhaustive list of resources and services, but highlights those which might be of interest to individuals with mental health issues.

All ages
613-741-6025
613-745-4818 x6137453665 (Crisis Line)
TTY: 613-741-3556
Fax: 613-741-7029
All ages
1-800-267-7777
All ages
416-326-1817 x18002677263
TTY: 1-866-545-0083
Up to 18 years
Unavailable

Legal and Justice Resources

This section has various legal resources including legal aid, and forensic resources. Forensic resources refers to resources for individuals with mental health problems who have had troubles with the law. This is not an exhaustive list of resources and services, but highlights those which might be of interest to individuals with mental health issues.

All ages
1-800-363-9020 (Toll Free)
All ages
613-741-6025
613-745-4818 x6137453665 (Crisis Line)
TTY: 613-741-3556
Fax: 613-741-7029
All ages
416-964-7887
1-888-204-7777 (Toll Free)
All ages
613-237-7427
1-800-611-4755 (Toll Free)
12 - 18 years
613-237-7427
18 years and up
613-230-2372
All ages
1-800-267-7777
All ages
613-789-7418
All ages
613-236-1222 x2466
911 (Crisis Line)
All ages
506-444-3688
All ages
613-236-6636
1-800-465-8898 (Toll Free)
TTY: 613-236-9478
All ages
416-324-4100
Resource Lists by Other Organizations
LigneSanteChamplain.ca
Catchment: Ottawa-Carleton
Posted: Jul 4, 2014
Language: EN,FR
Autism Society of Ontario, Ottawa Chapter
Catchment: Ottawa-Carleton
Comprehensive directory of autism spectrum disorder (ASD) services.
Posted: Aug 26, 2015
Language: EN
Gender and Sexuality Resource Centre (GSRC)
Catchment: Ottawa-Carleton
Resource guide for trans individuals and communities that provides information about useful resources in Ottawa (with emphasis on the services available at Carleton University.) Developed by the The Gender and Sexuality Resource Centre (GSRC) at Carleton University in Ottawa, Ontario.
Posted: Mar 3, 2016
Language: EN
Autism Program, Children's Hospital of Eastern Ontario
Catchment: Ottawa-Carleton
List of community services for children/youth with autism in area of Ottawa, Ontario.
Posted: Apr 26, 2016
Language: EN
CHEO Autism Program
Catchment: Ottawa-Carleton
Easy to use navigation flowchart that shows the key community agencies in Ottawa that serve children/youth with autism spectrum disorders (ASD).
Posted: Apr 27, 2016
Language: EN
First Words
Catchment: Ottawa-Carleton
First Words keeps a list of Private Speech Pathologists who see children in the Ottawa area. Please note that First Words does not confirm the practitioner’s certification or qualifications.
Posted: Sep 18, 2016
Language: EN,FR
Ottawa Public Health (OPH)
Catchment: Ottawa-Carleton
The Resource Guide – Greater Ottawa Area [PDF 11.8 MB] reflects mental health resources and supports located throughout the Ottawa area (Champlain LHIN). This guide is not an exhaustive list of all supportive services, but rather a starting point – feel free to explore how these resources could assist you (the caregiver) or the person you care for (child, youth, adult, older adult) on the journey to recovery.
Posted: Sep 22, 2016
Language: EN,FR
Ottawa Public Health (OPH)
Catchment: Ottawa-Carleton
The Resource Guide – Greater Ottawa Area [PDF 11.8 MB] reflects mental health resources and supports located throughout the Ottawa area (Champlain LHIN). This guide is not an exhaustive list of all supportive services, but rather a starting point – feel free to explore how these resources could assist you (the caregiver) or the person you care for (child, youth, adult, older adult) on the journey to recovery.
Posted: Sep 22, 2016
Language: EN,FR
Ottawa Public Health (OPH)
Catchment: Ottawa-Carleton
The Resource Guide – Greater Ottawa Area [PDF 11.8 MB] reflects mental health resources and supports located throughout the Ottawa area (Champlain LHIN). This guide is not an exhaustive list of all supportive services, but rather a starting point – feel free to explore how these resources could assist you (the caregiver) or the person you care for (child, youth, adult, older adult) on the journey to recovery.
Posted: Sep 22, 2016
Language: EN,FR
Catchment: Ottawa-Carleton
Concise list of Ottawa area mental health resources for youth prepared by Youthnet, a program of the Children's Hospital of Eastern Ontario (CHEO).
Posted: Feb 22, 2015
Language: EN,FR
Catchment: Ottawa-Carleton
Longer list of Ottawa area mental health resources prepared by Youthnet, a progam of the Children's Hospital of Eastern Ontario (CHEO).
Posted: Feb 23, 2015
Language: EN
Catchment: Ottawa-Carleton
List of Ottawa community resources for transitional aged youth (age 16-24).
Posted: May 13, 2015
Language: EN
Catchment: Ottawa-Carleton
Prepared by the Ottawa Chapter of Autism Ontario, the Ottawa Asperger Syndrome Resource Guide has a listing of resouces for individuals with Asperger Syndrome and their families.
Posted: Feb 28, 2015
Language: EN
Catchment: Ottawa-Carleton
List of Ottawa resources for GLBTTQ youth and their families, courtesy of the Centretown Community Health Centre.
Posted: Nov 3, 2011
Language: EN
Catchment: Ottawa-Carleton
Concise, one page tool listing main mental health services in Ottawa.
Posted: May 10, 2015
Language: EN,FR
Catchment: LHIN Champlain
“Red Flags” is a Quick Reference Guide for Early Years professionals.Red Flags outlines a range of functional indicators or domains commonly used to monitor healthy child development, as well as potential problem areas for child development. It is intended to assist in the determination of when and where to refer for additional advice, formal assessment and/or treatment.
Posted: Sep 28, 2015
Language: EN
Catchment: LHIN Champlain
"From Rollercoaster to Recovery" is a detailed guide for families and individuals on how to navigate the addictions and mental health system in the Champlain LHIN.
Posted: May 2, 2013
Language: EN,FR
Catchment: Ontario
Guide is for people looking for mental health services in Ontario, from the Centre for Addiction and Mental Health (CAMH).
Posted: Sep 12, 2015
Language: EN
Catchment: Ontario
List of aboriginal mental health services in Ontario created by the Ontario Aboriginal Health Advocacy Initiative (OAHAI).
Posted: Sep 16, 2015
Language: EN

About this Document

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