Crisis and Emergency
Refers to all programs that provide immediate assistance for people who are currently experiencing severe emotional distress; for any situation that is life-threatening, or poses harm to someone; or unable to cope with a problem that demands immediate attention. Crisis services help deal with the immediate crisis, and restore people back to their original (higher) level of function so that they can identify and deal with their problems.
1. Child Welfare including Children's Aid Society (CAS)
The child welfare / child protection system is a group of services that promote the well-being of children by protecting children from abuse or neglect, ensuring they are safe, and strengthening families so that they can successfully care for their children.
Publicly Funded / Free Services
1602 Telesat Court, Ottawa, ON, K1B 1B1 Map
613-747-7800
Area Served: Ottawa-Carleton
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Up to 16 years
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Private Practice Professionals and Commercial Businesses
2120 Maywood Street, Ottawa, ON, K1G 1G1
613-897-4820
Areas Served: Ottawa-Carleton, Prescott and Russell County
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All ages
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2197 Riverside Drive, Ottawa, ON, K1H 7X8 Map
613-714-0662
Area Served: Ottawa-Carleton
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6 - 19 years
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Natasha Penny
Ottawa, ON Map
Area Served: Ottawa-Carleton
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All ages
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be brave * be kind * be present
11 Barton, Ottawa, ON, K1S 5M6
613-762-8028
Area Served: Ottawa-Carleton
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All ages
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2. Crisis Lines including Telephone, Online and Chat
Are you in a crisis? Crisis lines offer free, immediate and confidential one-on-one assistance to callers in need and usually operate 24 hours a day, 7 days a week. They are generally staffed by either paid professionals, or trained volunteers. They will listen, offer support and advice, and if necessary, will try to help the caller get connected to help in his/her community.
Publicly Funded / Free Services
Ottawa, ON
613-722-6914
Areas Served: Ottawa-Carleton, Prescott and Russell County, Renfrew County, Stormont, Dundas, Glengarry and the City of Cornwall
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All ages
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Ottawa, ON, K1Y 4J6 Map
613-238-3311
Area Served: Ottawa-Carleton
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16 years and up
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2301 Carling Avenue, Ottawa, ON Map
1-877-377-7775 (Toll Free)
Areas Served: Ottawa-Carleton, Lanark County, Prescott and Russell County, Renfrew County, Stormont, Dundas, Glengarry and the City of Cornwall
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Up to 18 years
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Ottawa, ON, K1S 5B4
613-234-2266
Area Served: Ottawa-Carleton
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All ages
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Ottawa, ON, K1N 9P4
613-562-2334
Area Served: Ottawa-Carleton
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16 years and up
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ON, Canada
1-866-531-2600
Area Served: Ontario
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All ages
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Ottawa, ON, K1L 8E3 Map
613-741-6433 x18005679699
Area Served: Ottawa-Carleton
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All ages
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ON, Canada
Areas Served: Ottawa-Carleton, Lanark County
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All ages
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ON, Canada
1-866-925-5454
Area Served: Ontario
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16 - 30 years
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Métis Nation of Ontario (MNO) :
Métis Nations of Ontario (MNO) 24-hr Mental Health and Addictions Crisis Line
66 Slater Suite, Ottawa, ON, K1P 5H1
Area Served: Ontario
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All ages
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Canada
Area Served: Canada
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All ages
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ON, Canada
1-855-242-3310
Area Served: Canada
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All ages
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439 University Ave., Toronto, ON, M5G 1Y8 Map
1-833-456-4566 (Crisis Line)
Area Served: Canada
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All ages
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Private Practice Professionals and Commercial Businesses
Intersections Therapy Collective
436 MacLaren Street, Ottawa, ON, K2P 0M8 Map
613-699-2764
Area Served: Ottawa-Carleton
Accepting patients: Yes
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16 years and up
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3. Walk-In Counselling
Looking for an appointment the same day, or within a few days? Walk-in counselling clinics provide counseling services, without a need to book a long time in advance. They can be helpful for many issues such as family conflict, stress, grief, depression, anxiety, relationship issues, separation, divroce or abuse. Most of the time, no appointment is required, though some clinics may require you to call ahead the same day to book appointments for that day.
Publicly Funded / Free Services
310 Olmstead, Ottawa, ON, K1L 7K3 Map
613-233-8478
Area Served: Ottawa-Carleton
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6 years and up
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1355 Bank Street, Ottawa, ON, K1H 8K7 Map
613-737-5115
Area Served: Ottawa-Carleton
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All ages
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2255 Carling Ave, Ottawa, ON, K2B 7Z5 Map
613-722-2225 x352
Area Served: Ottawa-Carleton
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All ages
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Wabano Centre for Aboriginal Health :
Wabano Centre for Aboriginal Health Walk-in Counselling Clinic
299 Montreal Road, Ottawa, ON, K1L 6B8 Map
613-748-0657
Area Served: Ottawa-Carleton
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All ages
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2 MacNeil Court, Ottawa (kanata), ON, K2L 4H7 Map
613-591-3686
Area Served: Ottawa-Carleton
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All ages
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2301 Carling Avenue, corner of Richardson Ave, Ottawa, ON, K2B 7G3 Map
613-562-3004
Area Served: Ottawa-Carleton
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12 - 20 years
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2255 Carling Avenue, Ottawa, ON, K2B 7Z5 Map
613-722-2225
Area Served: LHIN Champlain
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All ages
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Private Practice Professionals and Commercial Businesses
Mélanie Lacombe
Ottawa, ON
343-321-0634
Area Served: Ottawa-Carleton
Accepting patients: Yes
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6 - 20 years
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Oxford York: Counselling and Psychotherapy
300 Main Street West, Hawkesbury, ON, K6A 2H7 Map
343-801-0172
Area Served: Ottawa-Carleton
Accepting patients: Yes
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14 years and up
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4. Hospital Emergency Department
Is there an emergency such as medical or mental health emergency? If less intense options (e.g. calling a crisis line) are not possible or haven't helped, then it may be helpful to visit the local hospital Emergency Department. Typical mental health emergencies include:
* thoughts of suicide to the point where the person requires emergency help to keep them from ending their life;
* manic episode or psychosis where a person is behaving in an irrational way with inability to function.
Publicly Funded / Free Services
501 Smyth Road, Ottawa, ON, K1H 8L6 Map
613-722-7000
Area Served: Ottawa-Carleton
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16 years and up
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3045 Baseline Road, Ottawa, ON, K2H 8P4 Map
613-721-2000
Area Served: Ottawa-Carleton
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All ages
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401 Smyth Road, Ottawa, ON, K1H 8L1 Map
613-737-7600
Area Served: LHIN Champlain
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Up to 17 years
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5. Emergency Shelter and Housing
There are various shelters that people can use when they have no place to go.
Emergency shelters are places for people to live temporarily when they don't have a place to stay. Emergency shelters (such as women's shelters) are primarily meant for those fleeing an abusive relationship, sexual abuse or domestic violence. Some shelters limit their clientele by gender or age.
Homeless shelters are temporary places to stay, usually meant for homeless people. Usually located in downtown areas, they are similar to emergency shelters. The main difference is that homeless shelters are usually open to anyone, without regard to the reason for need. Some shelters limit their clientele by gender or age.
Publicly Funded / Free Services
110 Laurier Avenue West, Ottawa, ON, K1P 1J1 Map
866-261-9799
Area Served: Ottawa-Carleton
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All ages
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515 MacLaren St, Ottawa, ON, K1R 5K5 Map
613-233-2243
Area Served: Ottawa-Carleton
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All ages
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ON, Canada
613-234-8511
Area Served: Ottawa-Carleton
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All ages
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171 George Street, Ottawa, ON, K1N 5W5 Map
613-241-2818
Area Served: Ottawa-Carleton
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All ages
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233 Murray Street, Ottawa, ON, K1N 5M8 Map
613-789-8210
Area Served: Ottawa-Carleton
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18 years and up
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780 l'Eglise Street, Ottawa, ON, K1K 3K7 Map
613-749-2491
Area Served: Ottawa-Carleton
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Up to 24 years
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2 MacNeil Court, Ottawa (kanata), ON, K2L 4H7 Map
613-591-3686
Area Served: Ottawa-Carleton
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All ages
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Ottawa, ON Map
613-907-8975
Area Served: Ottawa-Carleton
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12 - 21 years
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2301 Carling Avenue, Ottawa, ON Map
1-877-377-7775 (Toll Free)
Areas Served: Ottawa-Carleton, Lanark County, Prescott and Russell County, Renfrew County, Stormont, Dundas, Glengarry and the City of Cornwall
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Up to 18 years
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147 Besserer, Ottawa, ON, K1N 6A7 Map
613-241-7913 x331
Area Served: Ottawa-Carleton
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16 - 21 years
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2675 Queensview Dr., Ottawa, ON, K1N 8R3 Map
613-288-1343 x223
Area Served: Ottawa-Carleton
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16 - 20 years
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Ottawa, ON Map
613-789-8220
Area Served: Ottawa-Carleton
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16 - 21 years
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Confidential Information protégé, Ottawa, ON Map
613-907-8975
Area Served: Ottawa-Carleton
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12 - 20 years
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Ottawa, ON Map
613-789-8220
Area Served: Ottawa-Carleton
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12 - 20 years
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26 Mansur Terrace, Toronto, ON, M3J 3R1 Map
647-479-9611
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All ages
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ON, Canada
Area Served: Ontario
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16 years and up
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6. Women's Shelters
Women's shelters are places where women (and their children) can go to stay, and are typically for women fleeing domestic violence from their partners or spouses. Women's shelters offer safe, temporary housing and usually other services to enable a return to independent living such as counselling and referrals to community resources.
Publicly Funded / Free Services
Ottawa, ON, K1R 1A1 Map
613-233-3386
Area Served: Ottawa-Carleton
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All ages
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ON, Canada
613-234-8511
Area Served: Ottawa-Carleton
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All ages
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Ottawa, ON, K1N 8Z6 Map
613-747-0020 x6137479136
Area Served: Ottawa-Carleton
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All ages
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Ottawa, ON, K1N 5C9 Map
613-241-8297 x24
Area Served: Ottawa-Carleton
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All ages
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ON, Canada
613-257-3469
Areas Served: Lanark County, Ottawa-Carleton
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All ages
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Ottawa, ON, K2C 3J1 Map
613-225-0533 x6132253129
Area Served: Ottawa-Carleton
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All ages
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2 MacNeil Court, Ottawa (kanata), ON, K2L 4H7 Map
613-591-3686
Area Served: Ottawa-Carleton
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All ages
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2 MacNeil Court, Ottawa (kanata), ON, K2L 4H7 Map
613-591-3686
Area Served: Ottawa-Carleton
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All ages
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147 Besserer, Ottawa, ON, K1N 6A7 Map
613-241-7913 x331
Area Served: Ottawa-Carleton
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16 - 21 years
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Ottawa, ON Map
613-789-8220
Area Served: Ottawa-Carleton
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16 - 21 years
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Ottawa, ON Map
613-789-8220
Area Served: Ottawa-Carleton
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12 - 20 years
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ON, Canada
Area Served: Ontario
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16 years and up
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ON, Canada
613-680-5119
Area Served: Canada
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All ages
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