Ottawa-Carleton, ON
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Refers to all programs that provide immediate assistance for people who are currently experiencing severe emotional distress; for any situation that is life-threatening, or poses harm to someone; or unable to cope with a problem that demands immediate attention. Crisis services help deal with the immediate crisis, and restore people back to their original (higher) level of function so that they can identify and deal with their problems.

You may also be interested in the following subheadings:

1. Child Welfare including Children's Aid Society (CAS)

The child welfare / child protection system is a group of services that promote the well-being of children by protecting children from abuse or neglect, ensuring they are safe, and strengthening families so that they can successfully care for their children.

Provides a broad range of mental health, legal, parenting, and abuse support programs geared at boys, men, fathers and their families. * Therapy & ... more
2 Homewood Ave., Toronto, ON, M4Y 2J9 Map
647-479-9611
All ages
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The mission of the Children's Aid Society (CAS) of Ottawa is to protect children and youth (up to age 16) from all forms of abuse and neglect. Where child ... more
1602 Telesat Court, Ottawa, ON, K1B 1B1 Map
613-747-7800
Up to 16 years
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If you are a child or youth (up to age 21) in care or custody, and you don't think anyone is listening to you... If something doesn't feel fair or right... You ... more
250 Davisville Avenue, Toronto, ON, M7A 1G2 Map
1-800-263-2841
Up to 21 years
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The Ontario Association of Children's Aid Societies (OACAS) is a membership organization that represents 53 children's aid societies in Ontario, and is ... more
75 Front Street East 2nd Floor, Toronto, ON, M5E 1V9 Map
416-987-7725
All ages
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Committed to public safety, delivering proactive and innovative policing in partnership with our communities. more
ON,CA
1-888-310-1122 (Toll Free)
All ages
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The Centre of Excellence for Child Welfare (CECW) fosters research and disseminates knowledge about the prevention and treatment of child abuse and ... more
246 Bloor Street West, Toronto, ON, M5S 1A1 Map
All ages
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The National Youth In Care Network is a national, charitable organization that exists to voice the opinions and concerns of youth in and from care and promote ... more
207 Bank Street, Ottawa, ON, K2P 2N2 Map
613-230-8945 x18007907074
All ages
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Private Practice Professionals and Commercial Businesses

Physical address not provided
613-897-4820
All ages
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Changing Steps Counselling, Training and Consulting
71 Woodward Ave, Brampton, ON, L6V 1K5 Map
647-772-7837
All ages
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Ottawa Centre for Resilience
2197 Riverside Drive, Ottawa, ON, K1H 7X8 Map
613-714-0662
6 - 19 years
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2. Crisis Lines including Telephone, Online and Chat

Crisis lines offer free, immediate and confidential one-on-one assistance to callers in need and usually operate 24 hours a day, 7 days a week. They are generally staffed by either paid professionals, or trained volunteers. They will listen, offer support and advice, and if necessary, will try to help the caller get connected to help in his/her community. 

1 in 5 people will have some sort of mental health problem in their life. If you are experiencing a mental health crisis yourself, or you know someone who is, ... more
Physical address not provided
613-722-6914
All ages
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A 24-hr distress line primarily for adults in Ottawa (and Champlain District Mental Health Crisis Services for Eastern Ontario). more
Ottawa, ON, K1Y 4J6 Map
613-238-3311
16 years and up
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We’ve all had a crisis. Whether you’re stressed, depressed, or just can’t take it anymore—you are not alone. The Youth Services Bureau’s 24/7 Crisis ... more
Physical address not provided
613-260-2360
Up to 21 years
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Services are free, confidential, and offered to women in a women-only environment. Support for child sexual abuse/sexual assault survivors: 24-Hour Support ... more
Physical address not provided
613-234-2266
All ages
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Helps women 16 and older who have been affected by sexual violence or trauma. Various services including: * 24-hr Crisis Line at 562-2333 * Accompaniment ... more
Physical address not provided
613-562-2334
16 years and up
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Kids Help Phone is Canada’s only bilingual phone and on-line counselling service for youth. It’s free, anonymous and confidential. Professional ... more
439 University Avenue, Toronto, ON, M5G 1Y8 Map
416-586-5437
5 - 20 years
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MHH provides free, anonymous, confidential information and referral services and supports for people experiencing mental health issues or to their families, ... more
ON,CA
1-866-531-2600
All ages
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We are a community of people with lived experience of adoption that strengthens and empowers parents to achieve permanency for children so that they reach ... more
147 Liberty St, Toronto, ON, M6K 3G3 Map
1-888-274-6222 x101
All ages
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Community based non-profit charitable organization established to provide information, support and referral for military families. more
330 Croil Private, Ottawa, ON, K1V 1J1 Map
613-998-4888
All ages
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24-hr crisis line for francophones living in Ottawa and Gatineau. more
Ottawa, ON, K1L 8E3 Map
613-741-6433 x18005679699
All ages
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Offers a variety of programs including * Counselling and Referral * Early Years Centre for children ages 0-6 * Children and Youth Services * Services for ... more
2 MacNeil Court, Ottawa (kanata), ON, K2L 4H7 Map
613-591-3686
All ages
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Free, anonymous, confidential 24-hr telephone and TTY crisis telephone line to all women in the province of Ontario who have experienced any form of ... more
Toronto, ON, M5T 2W2 Map
416-863-0511
All ages
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Distress Centres Ontario (DCO) is a non-profit association of community-based distress centres in Ontario.   If you are in distress or crisis and need ... more
700 Lawrence Avenue West, Toronto, ON, M6A 3B4 Map
416-486-2242
All ages
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Provincial support line for francophones. For women affected by violence. 24/7/365. Offers a listening ear, information, safety planning, information and ... more
Physical address not provided
1-877-336-2433
16 years and up
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Good2Talk is a free, confidential and anonymous helpline providing professional counselling and information and referrals for mental health, addictions and ... more
Physical address not provided
1-866-925-5454
16 - 30 years
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The Ontario Poison Centre in Toronto has been serving the general public and healthcare professionals throughout Ontario since 1979. Although the ... more
555 University Avenue, Toronto, ON, M5G 1X8 Map
1-800-268-9017 x4168135900
All ages
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Non-profit education centre specializing suicide prevention; involved with curriculum development; training programs; library and information services. Purpose ... more
105 12 Avenue SE, Calgary, AB, T2G 1A1 Map
403-245-3900
All ages
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If you are FEELING SAD or DISTRESSED and want to talk, support is a phone call away. Service is available in Cree, Ojibway, Inuktitut, English and French. ... more
Physical address not provided
1-855-242-3310
All ages
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Youthspace.ca offers emotional support and crisis intervention to youth in Canada under 30yrs. Our highly-trained volunteers are online every night (6 PM to ... more
Victoria, BC Map
Up to 30 years
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3. Walk-In Counselling

Walk-in counselling clinics provide counseling services, without a need to book a long time in advance. They can be helpful for many issues such as family conflict, stress, grief, depression, anxiety, relationship issues, separation, divroce or abuse. Most of the time, no appointment is required, though some clinics may require you to call ahead the same day to book appointments for that day. 

Confidential personal counselling services are available for current Carleton University students. Our primary responsibility is to alleviate distress and ... more
1125 Colonel By Dr., Ottawa, ON, K1S 5B6 Map
613-520-6674
17 years and up
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The Walk-in Clinic at Crossroads helps families to get started on the road to understanding. Do you have any concerns about your child's behaviour, ... more
1755 Courtwood Crescent, Ottawa, ON, K2C 3J2 Map
613-723-1623 x333
Up to 12 years
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The Ottawa Counselling and Psychotherapy Centre, located on the West side of Ottawa, is a group of psychotherapists and counsellors in Ottawa who offer ... more
356 Woodroffe ave, Ottawa, ON, K2A 3V6 Map
613-263-2344
All ages
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South-East Ottawa Community Health Centre works with the diverse community of South-East Ottawa and with partners throughout the region to provide and advocate ... more
1355 Bank Street, Ottawa, ON, K1H 8K7 Map
613-737-5115
All ages
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Trained and experienced counsellors at The Counselling Group (TCG) provide a full range of counselling and support services for children, adolescents, and ... more
2255 Carling Ave, Ottawa, ON, K2B 7Z5 Map
613-722-2225 x352
All ages
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The UOHS offers services for students, staff and community members experiencing mental health issues. Please note only students registered with UOHS are eligible for counselling services. more
100 Marie Curie Pvt, Ottawa, ON, K1N 6N5 Map
613-564-3950
All ages
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Wabano’s Mental Health Walk-in Counselling is a free counselling service for First Nations, Métis, and Inuit clients of any age or gender. It offers the ... more
299 Montreal Road, Ottawa, ON, K1L 6B8 Map
613-748-0657
All ages
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* A free (i.e. no-fees) service that operates 7-days a week, evenings and weekends. * Clients are seen on a first-come, first-served basis. * No referrals ... more
312 Parkdale Avenue, Ottawa, ON Map
613-725-3601
16 years and up
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Offers a variety of programs including * Counselling and Referral * Early Years Centre for children ages 0-6 * Children and Youth Services * Services for ... more
2 MacNeil Court, Ottawa (kanata), ON, K2L 4H7 Map
613-591-3686
All ages
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Are you having problems with a relationship, or a recent break-up? Too much fighting at home? Struggling with questions of sexual orientation or gender ... more
2301 Carling Avenue, corner of Richardson Ave, Ottawa, ON, K2B 7G3 Map
613-562-3004
12 - 20 years
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Counselling and group therapy services offered by Family Services Ottawa, The MOMS Group is a 8-10 week group program for mothers who are experiencing ... more
312 Parkdale Avenue, Ottawa, ON, K1Y 4X5 Map
613-725-3601
All ages
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Support for Life’s Challenges Free Counselling Services No Appointment Necessary Trained Professional Counsellors No referral is required for the ... more
2255 Carling Avenue, Ottawa, ON, K2B 7Z5 Map
613-722-2225
All ages
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Private Practice Professionals and Commercial Businesses

Crystal Nash at Greenbank Counselling and Psychotherapy
250-B Greenbank Road, Ottawa, ON, K2H 8X4 Map
613-212-0074 x701
All ages
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Physical address not provided
1-866-503-7454
4 - 18 years
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4. Hospital Emergency Department

Going to the Emergency Department of your local hospital is helpful for crises and emergency situations such as thoughts of suicide or homicide (thoughts of seriously harming oneself or others); conditions such as psychosis or mania.

Hôpital Montfort is a bilingual institution which serves a key role in providing services for the Franco-Ontarian community. Offers a variety of outpatient and inpatient mental health services. more
713 Montreal Road, Ottawa, ON, K1K 0T2 Map
613-746-4621
16 years and up
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The Ottawa Hospital has a variety of mental health services which include inpatient and outpatient programs (including first episode psychosis, eating ... more
501 Smyth Road, Ottawa, ON, K1H 8L6 Map
613-722-7000
16 years and up
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Queensway Carleton Hospital is a community hospital which provides outpatient and inpatient mental health services. more
3045 Baseline Road, Ottawa, ON, K2H 8P4 Map
613-721-2000
All ages
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An academic pediatric hospital affiliated with the University of Ottawa, with a mandate for care, research and teaching. CHEO houses the Provincial Centre of ... more
401 Smyth Road, Ottawa, ON, K1H 8L1 Map
613-737-7600
Up to 17 years
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5. Emergency Shelter and Housing

There are various shelters that people can use when they have no place to go.

 

Emergency shelters are places for people to live temporarily when they don't have a place to stay. Emergency shelters (such as women's shelters) are primarily meant for those fleeing an abusive relationship, sexual abuse or domestic violence. Some shelters limit their clientele by gender or age.

 

Homeless shelters are temporary places to stay, usually meant for homeless people. Usually located in downtown areas, they are similar to emergency shelters. The main difference is that homeless shelters are usually open to anyone, without regard to the reason for need. Some shelters limit their clientele by gender or age.

Provides a broad range of mental health, legal, parenting, and abuse support programs geared at boys, men, fathers and their families. * Therapy & ... more
2 Homewood Ave., Toronto, ON, M4Y 2J9 Map
647-479-9611
All ages
Add to Info Cart
The City of Ottawa provides emergency housing and shelter information to individuals and families who need shelter. There are several types of emergency ... more
110 Laurier Avenue West, Ottawa, ON, K1P 1J1 Map
866-261-9799
All ages
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Community-based emergency shelter and housing program for homeless single women in Ottawa, with two locations in Ottawa. more
515 MacLaren St, Ottawa, ON, K1R 5K5 Map
613-233-2243
All ages
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Interval House of Ottawa is committed to ending the cycle of violence and to empowering women and children who are victims of violence. We provide emergency ... more
Physical address not provided
613-234-8511
All ages
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Minwaashin Lodge provides a range of programs and services to First Nations, Inuit and Metis women and children who are survivors of domestic and other forms ... more
1155 Lola Street, Ottawa, ON, K1K 4C1 Map
613-741-5590
All ages
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Oshki Kizis Lodge serves the aboriginal community by providing a safe and supportive environment for  First Nations, Inuit and Metis women and children who are fleeing violence and abuse. more
1155 Lola Street, Ottawa, ON, K1K 4C1 Map
613-741-5590
All ages
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The Booth Centre is one of the many social services provided by the Salvation Army. The Booth Centre provides shelter, food, clothing, counselling for homeless ... more
171 George Street, Ottawa, ON, K1N 5W5 Map
613-241-2818
All ages
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Shepherd's of Good Hope offers various services and programs, which includes the Men's Emergency Shelter. The capacity of the Men's Shelter is 120 beds, and ... more
233 Murray Street, Ottawa, ON, K1N 5M8 Map
613-789-8210
All ages
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Social service agency that provides a full range of programs and services for young pregnant women, young moms and dads, and their infants and young children. ... more
780 l'Eglise Street, Ottawa, ON, K1K 3K7 Map
613-749-2491
Up to 24 years
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Offers a variety of programs including * Counselling and Referral * Early Years Centre for children ages 0-6 * Children and Youth Services * Services for ... more
2 MacNeil Court, Ottawa (kanata), ON, K2L 4H7 Map
613-591-3686
All ages
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The new building includes:12 Emergency Housing Units for young men 12 – 20 years old, 12 Transitional Housing Units for young men 16 – 21 years ... more
Ottawa, ON Map
613-907-8975
12 - 21 years
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We’ve all had a crisis. Whether you’re stressed, depressed, or just can’t take it anymore—you are not alone. The Youth Services Bureau’s 24/7 Crisis ... more
Physical address not provided
613-260-2360
Up to 21 years
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Helps youth aged 16 to 20 to find and maintain safe and appropriate housing, whether it be immediate access to emergency shelters or longer-term solutions. more
147 Besserer, Ottawa, ON, K1N 6A7 Map
613-241-7913 x331
16 - 21 years
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The long-term housing program is a stepping stone towards true independence. Recognizing that youth who have experienced significant difficulties during ... more
2675 Queensview Dr., Ottawa, ON, K1N 8R3 Map
613-288-1343 x223
16 - 20 years
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Supportive housing for youth aged 16 to 20. Semi-independent, supportive, affordable, semi-furnished bachelor apartments for up to one year. Staff is available ... more
Ottawa, ON Map
613-789-8220
16 - 21 years
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This program offers young men aged 12 to 20 immediate access to safe housing. Open 365 days a year, the Young Men’s Shelter is always ready to welcome youth ... more
Confidential Information protégé, Ottawa, ON Map
613-907-8975
12 - 20 years
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Emergency housing for young women (aged 12-20), 365 days of the year, 24 hours a day, staffed by an all-woman team. The shelter has 30 beds and offers both ... more
Ottawa, ON Map
613-789-8220
12 - 20 years
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The ministry funds many programs and services to help women and their children live free of domestic violence. These programs and services are delivered ... more
ON,CA
16 years and up
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Operation Come Home is a national, charitable, non-profit organization helping street kids and runaways to return home, which has reunited thousands of ... more
179 Murray Street, Ottawa, ON, K1N 1C5 Map
1-800-668-4663 x24
All ages
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6. Women's Shelters

Women's shelters are places where women (and their children) can go to stay, and are typically for women fleeing domestic violence from their partners or spouses. Women's shelters offer safe, temporary housing and usually other services to enable a return to independent living such as counselling and referrals to community resources.

Chrysalis House is a twenty-five bed home that provides emergency shelter and support to abused women and their children. Support to women includes individual ... more
2 MacNeil Court, Ottawa (kanata), ON, K2L 4H7 Map
613-591-5901 x6135915991
All ages
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Harmony House is a second stage (the only one in Eastern Ontario) women's shelter assisting women and their children make the transition from a life of fear ... more
Ottawa, ON, K1R 1A1 Map
613-233-3386
All ages
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Interval House of Ottawa is committed to ending the cycle of violence and to empowering women and children who are victims of violence. We provide emergency ... more
Physical address not provided
613-234-8511
All ages
Add to Info Cart
La Maison d’amitié est une maison d’hébergement venant en aide aux femmes victimes de violence et à leurs enfants. La ... more
Ottawa, ON, K1N 8Z6 Map
613-747-0020 x6137479136
All ages
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Shelter offering temporary refuge for female victims of family violence and their children. Smoke-free environment. more
Ottawa, ON, K1N 5C9 Map
613-241-8297 x24
All ages
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Full-serviced agency working with female victims of domestic violence, which provides: * 24/7 help/crisis line * Emergency shelter for women and their ... more
Physical address not provided
613-257-3469
All ages
Add to Info Cart
Oshki Kizis Lodge serves the aboriginal community by providing a safe and supportive environment for  First Nations, Inuit and Metis women and children who are fleeing violence and abuse. more
1155 Lola Street, Ottawa, ON, K1K 4C1 Map
613-741-5590
All ages
Add to Info Cart
Nelson House of Ottawa Carleton is an organization which provides shelter for women and children who are being abused. Nelson House exists to provide safety ... more
Ottawa, ON, K2C 3J1 Map
613-225-0533 x6132253129
All ages
Add to Info Cart
Offers a variety of programs including * Counselling and Referral * Early Years Centre for children ages 0-6 * Children and Youth Services * Services for ... more
2 MacNeil Court, Ottawa (kanata), ON, K2L 4H7 Map
613-591-3686
All ages
Add to Info Cart
Helps youth aged 16 to 20 to find and maintain safe and appropriate housing, whether it be immediate access to emergency shelters or longer-term solutions. more
147 Besserer, Ottawa, ON, K1N 6A7 Map
613-241-7913 x331
16 - 21 years
Add to Info Cart
Supportive housing for youth aged 16 to 20. Semi-independent, supportive, affordable, semi-furnished bachelor apartments for up to one year. Staff is available ... more
Ottawa, ON Map
613-789-8220
16 - 21 years
Add to Info Cart
Emergency housing for young women (aged 12-20), 365 days of the year, 24 hours a day, staffed by an all-woman team. The shelter has 30 beds and offers both ... more
Ottawa, ON Map
613-789-8220
12 - 20 years
Add to Info Cart
The ministry funds many programs and services to help women and their children live free of domestic violence. These programs and services are delivered ... more
ON,CA
16 years and up
Add to Info Cart
"We are a unified voice collaborating, educating and innovating for systemic change that ends violence against women making Canada a model for safety in ... more
ON,CA
613-680-5119
18 years and up
Add to Info Cart
Something missing from our directory? Help your community by suggesting a resource!
Can't find what you were looking for? Contact an information and referral service.
Resource Lists by Other Organizations
Children's Hospital of Eastern Ontario (CHEO)
Catchment: Ottawa-Carleton
A map of child/youth mental health services in Ottawa, Ontario, Canada. If printed out, it is meant to be printed out on legal size and poster size, and posted in waiting areas or in a clinic.
Posted: Mar 17, 2017
Language: EN
Catchment: Ottawa-Carleton
Concise list of Ottawa area mental health resources for youth prepared by Youthnet, a program of the Children's Hospital of Eastern Ontario (CHEO).
Posted: Feb 22, 2015
Language: EN,FR
Catchment: Ottawa-Carleton
Longer list of Ottawa area mental health resources prepared by Youthnet, a progam of the Children's Hospital of Eastern Ontario (CHEO).
Posted: Feb 23, 2015
Language: EN
LigneSanteChamplain.ca
Catchment: Ottawa-Carleton
Posted: Jul 4, 2014
Language: EN,FR
Ottawa Public Health (OPH)
Catchment: Ottawa-Carleton
The Resource Guide – Greater Ottawa Area [PDF 11.8 MB] reflects mental health resources and supports located throughout the Ottawa area (Champlain LHIN). This guide is not an exhaustive list of all supportive services, but rather a starting point – feel free to explore how these resources could assist you (the caregiver) or the person you care for (child, youth, adult, older adult) on the journey to recovery.
Posted: Sep 22, 2016
Language: EN,FR
Catchment: Ottawa-Carleton
List of Ottawa community resources for transitional aged youth (age 16-24).
Posted: May 13, 2015
Language: EN
Catchment: Ottawa-Carleton
Concise, one page tool listing main mental health services in Ottawa.
Posted: May 10, 2015
Language: EN,FR
Catchment: LHIN Champlain
“Red Flags” is a Quick Reference Guide for Early Years professionals.Red Flags outlines a range of functional indicators or domains commonly used to monitor healthy child development, as well as potential problem areas for child development. It is intended to assist in the determination of when and where to refer for additional advice, formal assessment and/or treatment.
Posted: Sep 28, 2015
Language: EN
Catchment: LHIN Champlain
"From Rollercoaster to Recovery" is a detailed guide for families and individuals on how to navigate the addictions and mental health system in the Champlain LHIN.
Posted: May 2, 2013
Language: EN,FR
Ottawa Public Health (OPH)
Catchment: LHIN Champlain
List of mental health resources and supports located throughout the Ottawa area (Champlain LHIN).
Posted: Aug 16, 2017
Language: EN,FR
Catchment: Ontario
List of aboriginal mental health services in Ontario created by the Ontario Aboriginal Health Advocacy Initiative (OAHAI).
Posted: Sep 16, 2015
Language: EN
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