Ottawa-Carleton, ON
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Crisis and Emergency

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Refers to all programs that provide immediate assistance for people who are currently experiencing severe emotional distress; for any situation that is life-threatening, or poses harm to someone; or unable to cope with a problem that demands immediate attention. Crisis services help deal with the immediate crisis, and restore people back to their original (higher) level of function so that they can identify and deal with their problems.

You may also be interested in the following subheadings:

1. Child Welfare including Children's Aid Society (CAS)

The child welfare / child protection system is a group of services that promote the well-being of children by protecting children from abuse or neglect, ensuring they are safe, and strengthening families so that they can successfully care for their children.

2 Homewood Ave., Toronto, ON, M4Y 2J9 Map
647-479-9611
All ages
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1602 Telesat Court, Ottawa, ON, K1B 1B1 Map
613-747-7800
Up to 16 years
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250 Davisville Avenue, Toronto, ON, M7A 1G2 Map
1-800-263-2841
Up to 21 years
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75 Front Street East 2nd Floor, Toronto, ON, M5E 1V9 Map
416-987-7725
All ages
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ON,CA
1-888-310-1122 (Toll Free)
All ages
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246 Bloor Street West, Toronto, ON, M5S 1A1 Map
All ages
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207 Bank Street, Ottawa, ON, K2P 2N2 Map
613-230-8945 x18007907074
All ages
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Private Practice Professionals and Commercial Businesses

Physical address not provided
613-897-4820
All ages
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Changing Steps Counselling, Training and Consulting
71 Woodward Ave, Brampton, ON, L6V 1K5 Map
647-772-7837
All ages
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Ottawa Centre for Resilience
2197 Riverside Drive, Ottawa, ON, K1H 7X8 Map
613-714-0662
6 - 19 years
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be brave * be kind * be present
Physical address not provided
613-762-8028
All ages
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2. Crisis Lines including Telephone, Online and Chat

Crisis lines offer free, immediate and confidential one-on-one assistance to callers in need and usually operate 24 hours a day, 7 days a week. They are generally staffed by either paid professionals, or trained volunteers. They will listen, offer support and advice, and if necessary, will try to help the caller get connected to help in his/her community. 

Physical address not provided
613-722-6914
All ages
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Ottawa, ON, K1Y 4J6 Map
613-238-3311
16 years and up
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2301 Carling Avenue, Ottawa, ON Map
1-877-377-7775 (Toll Free)
Up to 18 years
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Physical address not provided
613-234-2266
All ages
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Physical address not provided
613-562-2334
16 years and up
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439 University Avenue, Toronto, ON, M5G 1Y8 Map
416-586-5437
5 - 20 years
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ON,CA
1-866-531-2600
All ages
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147 Liberty St, Toronto, ON, M6K 3G3 Map
1-888-274-6222
All ages
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Ottawa, ON, K1L 8E3 Map
613-741-6433 x18005679699
All ages
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Toronto, ON, M5T 2W2 Map
416-863-0511
All ages
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700 Lawrence Avenue West, Toronto, ON, M6A 3B4 Map
416-486-2242
All ages
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Physical address not provided
1-877-336-2433
16 years and up
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Physical address not provided
1-866-925-5454
16 - 30 years
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555 University Avenue, Toronto, ON, M5G 1X8 Map
1-800-268-9017
All ages
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439 University Ave., Toronto, ON, M5G 1Y8 Map
437-317-4488
All ages
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Physical address not provided
1-855-242-3310
All ages
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3. Walk-In Counselling

Walk-in counselling clinics provide counseling services, without a need to book a long time in advance. They can be helpful for many issues such as family conflict, stress, grief, depression, anxiety, relationship issues, separation, divroce or abuse. Most of the time, no appointment is required, though some clinics may require you to call ahead the same day to book appointments for that day. 

1125 Colonel By Dr., Ottawa, ON, K1S 5B6 Map
613-520-6674
17 years and up
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1755 Courtwood Crescent, Ottawa, ON, K2C 3J2 Map
613-723-1623 x333
Up to 12 years
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356 Woodroffe ave, Ottawa, ON, K2A 3V6 Map
613-263-2344
All ages
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1355 Bank Street, Ottawa, ON, K1H 8K7 Map
613-737-5115
All ages
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2255 Carling Ave, Ottawa, ON, K2B 7Z5 Map
613-722-2225 x352
All ages
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100 Marie Curie Pvt, Ottawa, ON, K1N 6N5 Map
613-564-3950
All ages
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299 Montreal Road, Ottawa, ON, K1L 6B8 Map
613-748-0657
All ages
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312 Parkdale Avenue, Ottawa, ON Map
613-725-3601
16 years and up
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2 MacNeil Court, Ottawa (kanata), ON, K2L 4H7 Map
613-591-3686
All ages
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2301 Carling Avenue, corner of Richardson Ave, Ottawa, ON, K2B 7G3 Map
613-562-3004
12 - 20 years
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312 Parkdale Avenue, Ottawa, ON, K1Y 4X5 Map
613-725-3601
All ages
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2255 Carling Avenue, Ottawa, ON, K2B 7Z5 Map
613-722-2225
All ages
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Private Practice Professionals and Commercial Businesses

Crystal Nash at Greenbank Counselling and Psychotherapy
250-B Greenbank Road, Ottawa, ON, K2H 8X4 Map
613-212-0074 x701
All ages
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Physical address not provided
1-866-503-7454
4 - 18 years
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4. Hospital Emergency Department

Going to the Emergency Department of your local hospital is helpful for crises and emergency situations such as thoughts of suicide or homicide (thoughts of seriously harming oneself or others); conditions such as psychosis or mania.

713 Montreal Road, Ottawa, ON, K1K 0T2 Map
613-746-4621
16 years and up
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501 Smyth Road, Ottawa, ON, K1H 8L6 Map
613-722-7000
16 years and up
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3045 Baseline Road, Ottawa, ON, K2H 8P4 Map
613-721-2000
All ages
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401 Smyth Road, Ottawa, ON, K1H 8L1 Map
613-737-7600
Up to 17 years
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5. Emergency Shelter and Housing

There are various shelters that people can use when they have no place to go.

 

Emergency shelters are places for people to live temporarily when they don't have a place to stay. Emergency shelters (such as women's shelters) are primarily meant for those fleeing an abusive relationship, sexual abuse or domestic violence. Some shelters limit their clientele by gender or age.

 

Homeless shelters are temporary places to stay, usually meant for homeless people. Usually located in downtown areas, they are similar to emergency shelters. The main difference is that homeless shelters are usually open to anyone, without regard to the reason for need. Some shelters limit their clientele by gender or age.

2 Homewood Ave., Toronto, ON, M4Y 2J9 Map
647-479-9611
All ages
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110 Laurier Avenue West, Ottawa, ON, K1P 1J1 Map
866-261-9799
All ages
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515 MacLaren St, Ottawa, ON, K1R 5K5 Map
613-233-2243
All ages
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Physical address not provided
613-234-8511
All ages
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1155 Lola Street, Ottawa, ON, K1K 4C1 Map
613-741-5590
All ages
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1155 Lola Street, Ottawa, ON, K1K 4C1 Map
613-741-5590
All ages
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171 George Street, Ottawa, ON, K1N 5W5 Map
613-241-2818
All ages
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233 Murray Street, Ottawa, ON, K1N 5M8 Map
613-789-8210
All ages
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780 l'Eglise Street, Ottawa, ON, K1K 3K7 Map
613-749-2491
Up to 24 years
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2 MacNeil Court, Ottawa (kanata), ON, K2L 4H7 Map
613-591-3686
All ages
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Ottawa, ON Map
613-907-8975
12 - 21 years
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2301 Carling Avenue, Ottawa, ON Map
1-877-377-7775 (Toll Free)
Up to 18 years
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147 Besserer, Ottawa, ON, K1N 6A7 Map
613-241-7913 x331
16 - 21 years
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2675 Queensview Dr., Ottawa, ON, K1N 8R3 Map
613-288-1343 x223
16 - 20 years
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Ottawa, ON Map
613-789-8220
16 - 21 years
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Confidential Information protégé, Ottawa, ON Map
613-907-8975
12 - 20 years
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Ottawa, ON Map
613-789-8220
12 - 20 years
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179 Murray Street, Ottawa, ON, K1N 1C5 Map
1-800-668-4663 x24
All ages
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6. Women's Shelters

Women's shelters are places where women (and their children) can go to stay, and are typically for women fleeing domestic violence from their partners or spouses. Women's shelters offer safe, temporary housing and usually other services to enable a return to independent living such as counselling and referrals to community resources.

2 MacNeil Court, Ottawa (kanata), ON, K2L 4H7 Map
613-591-5901 x6135915991
All ages
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Ottawa, ON, K1R 1A1 Map
613-233-3386
All ages
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Physical address not provided
613-234-8511
All ages
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Ottawa, ON, K1N 8Z6 Map
613-747-0020 x6137479136
All ages
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Ottawa, ON, K1N 5C9 Map
613-241-8297 x24
All ages
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Physical address not provided
613-257-3469
All ages
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1155 Lola Street, Ottawa, ON, K1K 4C1 Map
613-741-5590
All ages
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Ottawa, ON, K2C 3J1 Map
613-225-0533 x6132253129
All ages
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2 MacNeil Court, Ottawa (kanata), ON, K2L 4H7 Map
613-591-3686
All ages
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147 Besserer, Ottawa, ON, K1N 6A7 Map
613-241-7913 x331
16 - 21 years
Add to Info Cart
Ottawa, ON Map
613-789-8220
16 - 21 years
Add to Info Cart
Ottawa, ON Map
613-789-8220
12 - 20 years
Add to Info Cart
ON,CA
613-680-5119
18 years and up
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Resource Lists by Other Organizations
Children's Hospital of Eastern Ontario (CHEO)
Catchment: Ottawa-Carleton
A map of child/youth mental health services in Ottawa, Ontario, Canada. If printed out, it is meant to be printed out on legal size and poster size, and posted in waiting areas or in a clinic.
Posted: Mar 17, 2017
Language: EN
Catchment: Ottawa-Carleton
Concise list of Ottawa area mental health resources for youth prepared by Youthnet, a program of the Children's Hospital of Eastern Ontario (CHEO).
Posted: Feb 22, 2015
Language: EN,FR
Catchment: Ottawa-Carleton
Longer list of Ottawa area mental health resources prepared by Youthnet, a progam of the Children's Hospital of Eastern Ontario (CHEO).
Posted: Feb 23, 2015
Language: EN
LigneSanteChamplain.ca
Catchment: Ottawa-Carleton
Posted: Jul 4, 2014
Language: EN,FR
Ottawa Public Health (OPH)
Catchment: Ottawa-Carleton
The Resource Guide – Greater Ottawa Area [PDF 11.8 MB] reflects mental health resources and supports located throughout the Ottawa area (Champlain LHIN). This guide is not an exhaustive list of all supportive services, but rather a starting point – feel free to explore how these resources could assist you (the caregiver) or the person you care for (child, youth, adult, older adult) on the journey to recovery.
Posted: Sep 22, 2016
Language: EN,FR
Catchment: Ottawa-Carleton
List of Ottawa community resources for transitional aged youth (age 16-24).
Posted: May 13, 2015
Language: EN
Catchment: Ottawa-Carleton
Concise, one page tool listing main mental health services in Ottawa.
Posted: May 10, 2015
Language: EN,FR
Catchment: LHIN Champlain
“Red Flags” is a Quick Reference Guide for Early Years professionals.Red Flags outlines a range of functional indicators or domains commonly used to monitor healthy child development, as well as potential problem areas for child development. It is intended to assist in the determination of when and where to refer for additional advice, formal assessment and/or treatment.
Posted: Sep 28, 2015
Language: EN
Catchment: LHIN Champlain
"From Rollercoaster to Recovery" is a detailed guide for families and individuals on how to navigate the addictions and mental health system in the Champlain LHIN.
Posted: May 2, 2013
Language: EN,FR
Ottawa Public Health (OPH)
Catchment: LHIN Champlain
List of mental health resources and supports located throughout the Ottawa area (Champlain LHIN).
Posted: Aug 16, 2017
Language: EN,FR
Catchment: Ontario
List of aboriginal mental health services in Ontario created by the Ontario Aboriginal Health Advocacy Initiative (OAHAI).
Posted: Sep 16, 2015
Language: EN
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