Crisis and Emergency
Refers to all programs that provide immediate assistance for people who are currently experiencing severe emotional distress; for any situation that is life-threatening, or poses harm to someone; or unable to cope with a problem that demands immediate attention. Crisis services help deal with the immediate crisis, and restore people back to their original (higher) level of function so that they can identify and deal with their problems.
Publicly Funded / Free Services
60 James Street, St. Catharines, ON, L2R 7E7 Map
905-684-1223 x1
Area Served: Niagara Regional Municipality
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16 years and up
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449 Thorold Road, Welland, ON, L3C 3W7 Map
905-988-5748
Area Served: Niagara Regional Municipality
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All ages
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1. Child Welfare including Children's Aid Society (CAS)
The child welfare / child protection system is a group of services that promote the well-being of children by protecting children from abuse or neglect, ensuring they are safe, and strengthening families so that they can successfully care for their children.
Publicly Funded / Free Services
7900 Canadian Drive, Welland, Niagara Falls, St. Catherines, ON, L2E 6S5 Map
905-937-7731
Area Served: Niagara Regional Municipality
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All ages
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ON, Canada
905-937-7731
Area Served: Niagara Regional Municipality
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Up to 18 years
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Private Practice Professionals and Commercial Businesses
Playful Solutions
212 Mellanby ave, Port Colborne, ON, L0S 1N0 Map
905-992-9283
Area Served: Niagara Regional Municipality
Accepting patients: Yes
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Up to 20 years
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Nurturing Solutions
221 Glendale Ave, St Catharines, ON Map
289-274-5428
Area Served: Niagara Regional Municipality
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All ages
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4961 King Street East, Beamsville, ON, L0R 1B5 Map
905-563-9900
Areas Served: Niagara Regional Municipality, Hamilton
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All ages
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2. Crisis Lines including Telephone, Online and Chat
Are you in a crisis? Crisis lines offer free, immediate and confidential one-on-one assistance to callers in need and usually operate 24 hours a day, 7 days a week. They are generally staffed by either paid professionals, or trained volunteers. They will listen, offer support and advice, and if necessary, will try to help the caller get connected to help in his/her community.
Publicly Funded / Free Services
195 East Main Street, Welland, ON, L3B 3W7 Map
905-688-3711
Area Served: Niagara Regional Municipality
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All ages
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48 Burgar Street, Welland, ON, L3B 2S8 Map
905-735-9934
Area Served: Niagara Regional Municipality
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12 years and up
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ON, Canada
1-866-550-5205
Area Served: Niagara Regional Municipality
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16 years and up
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3340 Schmon Parkway, Thorold, ON, L2V 4Y6 Map
905-688-6850
Area Served: Niagara Regional Municipality
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Up to 18 years
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110 James Street, 3rd Floor, St. Catharines, ON, L2R 7E8 Map
905-688-4111 x5084
Area Served: Niagara Regional Municipality
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All ages
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ON, Canada
1-866-531-2600
Area Served: Ontario
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All ages
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ON, Canada
1-866-925-5454
Area Served: Ontario
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16 - 30 years
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Métis Nation of Ontario (MNO) :
Métis Nations of Ontario (MNO) 24-hr Mental Health and Addictions Crisis Line
66 Slater Suite, Ottawa, ON, K1P 5H1
Area Served: Ontario
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All ages
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Canada
Area Served: Canada
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All ages
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ON, Canada
1-855-242-3310
Area Served: Canada
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All ages
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439 University Ave., Toronto, ON, M5G 1Y8 Map
1-833-456-4566 (Crisis Line)
Area Served: Canada
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All ages
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Private Practice Professionals and Commercial Businesses
144 Thorold Road, Welland, ON, L3C 3V4 Map
289-228-7457
Areas Served: Niagara Regional Municipality, Haldimand-Norfolk Regional Municipality, Hamilton
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All ages
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3. Walk-In Counselling
Looking for an appointment the same day, or within a few days? Walk-in counselling clinics provide counseling services, without a need to book a long time in advance. They can be helpful for many issues such as family conflict, stress, grief, depression, anxiety, relationship issues, separation, divroce or abuse. Most of the time, no appointment is required, though some clinics may require you to call ahead the same day to book appointments for that day.
Private Practice Professionals and Commercial Businesses
Kove Counselling & Psychotherapy
St Catharines, ON, L2R 1R5 Map
289-206-0131
Area Served: Niagara Regional Municipality
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All ages
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4. Hospital Emergency Department
Is there an emergency such as medical or mental health emergency? If less intense options (e.g. calling a crisis line) are not possible or haven't helped, then it may be helpful to visit the local hospital Emergency Department. Typical mental health emergencies include:
* thoughts of suicide to the point where the person requires emergency help to keep them from ending their life;
* manic episode or psychosis where a person is behaving in an irrational way with inability to function.
Publicly Funded / Free Services
ON, Canada
Area Served: Niagara Regional Municipality
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All ages
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5. Emergency Shelter and Housing
There are various shelters that people can use when they have no place to go.
Emergency shelters are places for people to live temporarily when they don't have a place to stay. Emergency shelters (such as women's shelters) are primarily meant for those fleeing an abusive relationship, sexual abuse or domestic violence. Some shelters limit their clientele by gender or age.
Homeless shelters are temporary places to stay, usually meant for homeless people. Usually located in downtown areas, they are similar to emergency shelters. The main difference is that homeless shelters are usually open to anyone, without regard to the reason for need. Some shelters limit their clientele by gender or age.
Publicly Funded / Free Services
ON, Canada
Area Served: Niagara Regional Municipality
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All ages
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17 Centre Street, St. Catharines, ON, L2R 3A6 Map
905-984-4365
Area Served: Niagara Regional Municipality
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9 - 24 years
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3325 N. Service Road, Burlington, ON, L7N 3G2 Map
905-714-9517
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18 years and up
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26 Mansur Terrace, Toronto, ON, M3J 3R1 Map
647-479-9611
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All ages
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ON, Canada
Area Served: Ontario
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16 years and up
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6. Women's Shelters
Women's shelters are places where women (and their children) can go to stay, and are typically for women fleeing domestic violence from their partners or spouses. Women's shelters offer safe, temporary housing and usually other services to enable a return to independent living such as counselling and referrals to community resources.
Publicly Funded / Free Services
ON, Canada
Area Served: Niagara Regional Municipality
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All ages
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ON, Canada
Area Served: Ontario
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16 years and up
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ON, Canada
613-680-5119
Area Served: Canada
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All ages
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