Niagara Regional Municipality, ON
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Crisis and Emergency

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Refers to all programs that provide immediate assistance for people who are currently experiencing severe emotional distress; for any situation that is life-threatening, or poses harm to someone; or unable to cope with a problem that demands immediate attention. Crisis services help deal with the immediate crisis, and restore people back to their original (higher) level of function so that they can identify and deal with their problems.

You may also be interested in the following subheadings:
Supporting individuals who have experienced abuse in intimate adult relationships in their journey towards healthy self-directed lives and respectful relationships more
60 James Street, St. Catharines, ON, L2R 7E7 Map
905-684-1223
16 years and up
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1. Child Welfare including Children's Aid Society (CAS)

The child welfare / child protection system is a group of services that promote the well-being of children by protecting children from abuse or neglect, ensuring they are safe, and strengthening families so that they can successfully care for their children.

Provides a broad range of mental health, legal, parenting, and abuse support programs geared at boys, men, fathers and their families. * Therapy & ... more
2 Homewood Ave., Toronto, ON, M4Y 2J9 Map
647-479-9611
All ages
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Local Children's Aid Society mandated by the Child and Family Services Act to investigate the abuse and neglect of children and to provide protection, foster ... more
7900 Canadian Drive, Welland, Niagara Falls, St. Catherines, ON, L2E 6S5 Map
905-937-7731
All ages
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* Investigates reports or evidence of the possible abuse or neglect of children * Ensures the safety of children who are in need of protection * Provide ... more
ON,CA
905-937-7731
Up to 18 years
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The Ontario Association of Children's Aid Societies (OACAS) is a membership organization that represents 53 children's aid societies in Ontario, and is ... more
75 Front Street East 2nd Floor, Toronto, ON, M5E 1V9 Map
416-987-7725
All ages
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If you are a child or youth with a concern about your experiences with a service provider or feel that your rights may have been violated, or you need ... more
250 Davisville Avenue, Toronto, ON, M7A 1G2 Map
416-325-5669
Up to 21 years
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Committed to public safety, delivering proactive and innovative policing in partnership with our communities. more
ON,CA
1-888-310-1122 (Toll Free)
All ages
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The Canadian Child Welfare Research Portal (CWRP) provides access to up-to-date research on Canadian child welfare programs and policies. The Portal is a ... more
3506 University Street, Montreal, QC, H3A 2A7 Map
All ages
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Youth in Care Canada is a national, charitable organization driven by youth and alumni from child welfare authorities across Canada. YICC exists to voice the ... more
223 Main Street, Ottawa, ON, K1S 1C4 Map
613-327-4317
All ages
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Private Practice Professionals and Commercial Businesses

Playful Solutions
355 Ridge Road, Ridgeway, ON, L0S 1N0 Map
905-992-9283
Up to 25 years
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Changing Steps Counselling, Training and Consulting
71 Woodward Ave, Brampton, ON, L6V 1K5 Map
647-772-7837
All ages
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Nurturing Solutions
221 Glendale Ave, St Catharines, ON Map
289-274-5428
All ages
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4961 King Street East, Beamsville, ON, L0R 1B5 Map
905-563-9900
All ages
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2. Crisis Lines including Telephone, Online and Chat

Crisis lines offer free, immediate and confidential one-on-one assistance to callers in need and usually operate 24 hours a day, 7 days a week. They are generally staffed by either paid professionals, or trained volunteers. They will listen, offer support and advice, and if necessary, will try to help the caller get connected to help in his/her community. 

If you are depressed, in distress, or in crisis, call the Distress Centre. For immediate help in the Niagara region please call our 24 hour help line. * ... more
195 East Main Street, Welland, ON, L3B 3W7 Map
905-688-3711
All ages
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The mission is to practice the work and present the person of Jesus Christ according to the Bible by providing assistance for the physical, social, spiritual ... more
48 Burgar Street, Welland, ON, L3B 2S8 Map
905-735-9934
12 years and up
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24/7 telephone service available for residents of Niagara looking to become involved with a local mental health or addictions support. Responders will discuss ... more
Physical address not provided
1-866-550-5205
16 years and up
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(PLEASE NOTE: Intake/Referral contact number listed under toll free heading for contact information - all referrals and intake through Contact Niagara) ... more
3340 Schmon Parkway, Thorold, ON, L2V 4Y6 Map
905-688-6850
Up to 18 years
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VSN is a community-based, non-profit organization made up of over 100 volunteer crisis responders. Our small team of full time employees has been graciously ... more
110 James Street, 3rd Floor, St. Catharines, ON, L2R 7E8 Map
905-688-4111 x5084
All ages
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Free, anonymous, confidential 24-hr telephone and TTY crisis telephone line to all women in the province of Ontario who have experienced any form of ... more
Toronto, ON, M5T 2W2 Map
416-863-0511
All ages
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Distress Centres Ontario (DCO) is a non-profit association of community-based distress centres in Ontario.   If you are in distress or crisis and need ... more
700 Lawrence Avenue West, Toronto, ON, M6A 3B4 Map
416-486-2242
All ages
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Provincial support line for francophones. For women affected by violence. 24/7/365. Offers a listening ear, information, safety planning, information and ... more
Physical address not provided
1-877-336-2433
16 years and up
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Good2Talk is a free, confidential and anonymous helpline providing professional counselling and information and referrals for mental health, addictions and ... more
Physical address not provided
1-866-925-5454
16 - 30 years
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MHH provides free, anonymous, confidential information and referral services and supports for people experiencing mental health issues or to their families, ... more
ON,CA
1-866-531-2600
All ages
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The Ontario Poison Centre in Toronto has been serving the general public and healthcare professionals throughout Ontario since 1979. Although the Poison ... more
555 University Avenue, Toronto, ON, M5G 1X8 Map
1-800-268-9017
All ages
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Crisis Services Canada evolved out of the Canadian Distress Line Network – a national network of existing distress, crisis and suicide prevention line ... more
439 University Ave., Toronto, ON, M5G 1Y8 Map
437-317-4488
All ages
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If you are FEELING SAD or DISTRESSED and want to talk, support is a phone call away. Service is available in Cree, Ojibway, Inuktitut, English and French. ... more
Physical address not provided
1-855-242-3310
All ages
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Kids Help Phone is Canada’s only bilingual phone and on-line counselling service for youth. It’s free, anonymous and confidential. Professional ... more
439 University Avenue, Toronto, ON, M5G 1Y8 Map
416-586-5437
5 - 20 years
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Youthspace.ca offers emotional support and crisis intervention to youth in Canada under 30yrs. Our highly-trained volunteers are online every night (6 PM to ... more
Victoria, BC Map
Up to 30 years
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Private Practice Professionals and Commercial Businesses

Physical address not provided
16 years and up
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LillyB Counselling
14107 Belmont, Belmont, ON Map
226-377-6071
All ages
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3. Walk-In Counselling

Walk-in counselling clinics provide counseling services, without a need to book a long time in advance. They can be helpful for many issues such as family conflict, stress, grief, depression, anxiety, relationship issues, separation, divroce or abuse. Most of the time, no appointment is required, though some clinics may require you to call ahead the same day to book appointments for that day. 

A non-profit agency with 2 offices in the Niagara Region (Welland and St. Catharines) providing mental health counselling services to clients living in the Niagara Region. more
112 Queenston Street, St. Catharines, ON, L2R 2Z4 Map
905-988-5748
All ages
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Private Practice Professionals and Commercial Businesses

112 Queenston Street, St. Catharines, ON, L2R 2Z4 Map
905-988-5748
All ages
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4. Hospital Emergency Department

Going to the Emergency Department of your local hospital is helpful for crises and emergency situations such as thoughts of suicide or homicide (thoughts of seriously harming oneself or others); conditions such as psychosis or mania.

The Niagara Health System has a list of Emergency Departments and Urgent Care Centres. more
ON,CA
All ages
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5. Emergency Shelter and Housing

There are various shelters that people can use when they have no place to go.

 

Emergency shelters are places for people to live temporarily when they don't have a place to stay. Emergency shelters (such as women's shelters) are primarily meant for those fleeing an abusive relationship, sexual abuse or domestic violence. Some shelters limit their clientele by gender or age.

 

Homeless shelters are temporary places to stay, usually meant for homeless people. Usually located in downtown areas, they are similar to emergency shelters. The main difference is that homeless shelters are usually open to anyone, without regard to the reason for need. Some shelters limit their clientele by gender or age.

The Niagara Region website has a list of local shelters and hostels. more
ON,CA
All ages
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The RAFT operates a resource centre, emergency shelter and provides community outreach and development activities to youth in the Niagara Region. The RAFT ... more
17 Centre Street, St. Catharines, ON, L2R 3A6 Map
905-984-4365
9 - 24 years
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The ministry funds many programs and services to help women and their children live free of domestic violence. These programs and services are delivered ... more
ON,CA
16 years and up
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6. Women's Shelters

Women's shelters are places where women (and their children) can go to stay, and are typically for women fleeing domestic violence from their partners or spouses. Women's shelters offer safe, temporary housing and usually other services to enable a return to independent living such as counselling and referrals to community resources.

The Niagara Region website has a list of local shelters and hostels. more
ON,CA
All ages
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The ministry funds many programs and services to help women and their children live free of domestic violence. These programs and services are delivered ... more
ON,CA
16 years and up
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"We are a unified voice collaborating, educating and innovating for systemic change that ends violence against women making Canada a model for safety in ... more
ON,CA
613-680-5119
All ages
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Something missing from our directory? Help your community by suggesting a resource!
Can't find what you were looking for? Contact an information and referral service.
Resource Lists by Other Organizations
Catchment: Niagara Regional Municipality
Posted: Jan 28, 2011
Language: EN
Catchment: Niagara Regional Municipality
Provided by TAMI Niagara and the Canadian Mental Health Association (CMHA).
Posted: Feb 26, 2011
Language: EN
Catchment: Niagara Regional Municipality
List of child/youth mental health resources in Niagara area, prepared by the Ontario Centre of Excellence for Child and Youth Mental Health, as part of the Mental Health Literacy Project in Mar 2011.
Posted: Mar 4, 2011
Language: EN
Catchment: Niagara Regional Municipality
Information about suicide for individuals living in the Niagara area, including information about the Crisis Outreach and Support Team (COAST), 1-800-263-4944.
Posted: Sep 11, 2012
Language: EN
Catchment: Ontario
List of aboriginal mental health services in Ontario created by the Ontario Aboriginal Health Advocacy Initiative (OAHAI).
Posted: Sep 16, 2015
Language: EN
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